Women's Athletic Clothing Specialty Shop Manager

About the role

We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners. As an employee-owner, you’re expected to actively contribute to a culture that thrives on:

• Delivering a Personalized WOW Customer Experience – every customer interaction is an opportunity to exceed expectations, focusing on making every visit memorable, personalized, and impactful
• Having a Team-First, Winning Mentality – we succeed together by supporting one another and celebrating team wins; collaboration and unity drive our performance and customer experience
• Learning and Adapting to Constant Change – we embrace growth, innovation, and feedback; change is a catalyst for improvement and excellence
• Taking Pride in Our Work and Thinking Like Owners – every task matters, and we take full responsibility for the results; ownership means accountability, care, and drive to go above and beyond
• Expecting Honesty and Integrity in All That We Do – trust is the foundation of our relationships with customers and each other; we act with transparency, fairness, and respect at all times

Responsibilities

• Deliver exceptional customer service by seeking out and engaging with customers, going through the steps of the sale to determine their needs, recommending appropriate products, and promoting the Scheels Visa Credit Card
• Maintain expert-level knowledge in all selling areas, as well as lead product knowledge training for other associates
• Consistently meet or exceed personal sales goals while delivering a high-quality customer experience
• Manage inventory by running and analyzing Internal Flash Reports
• Effectively maintain an organized backstock while ensuring merchandise is properly displayed and replenished on the sales floor
• Ensure products are accurately displayed to customers through price tagging, sales stickers, and signage
• Maintain a professional appearance, positive attitude, and team-oriented atmosphere
• Communicate professionally with other associates within the store, the Scheels Campus, and Vendors/Sales Representatives
• Ensure work areas are clean, organized, and meet safety standards
• Perform basic math; perform operations using units of currency, measurements, and understand percentages

Requirements

• High school diploma or general education degree (GED); 1-3 months of related experience or training, or an equivalent combination of education and experience
• Ability to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation
• Heavy work – exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects
• Ability to work assigned schedule; may include varied hours, evenings, weekends, and holidays, including product knowledge meetings

Benefits

• Employee Stock Ownership Plan (ESOP)
• 401(k) with Roth options
• Associate discounts
• Full health coverage – medical, HSA, dental, and vision
• Accident and hospital indemnity insurance
• Employee Assistance Program
• Paid time off, holiday pay, maternity leave, and bereavement leave (additional leave benefits may apply based on state of employment)