WMS Supervisor

About the role

The WMS Supervisor at ID Logistics is responsible for overseeing warehouse management system (WMS) operations and leading day-to-day warehouse support activities. This role combines operational leadership with technical expertise in Manhattan Associates SCALE WMS and related warehouse technologies.

Responsibilities

• Serve as the primary on-site resource for Manhattan Associates SCALE WMS and other warehouse applications.
• Configure and maintain WMS functionality based on business requirements and operational needs.
• Maintain system performance, integrations, RF devices, printers, and warehouse technology to ensure operational stability.
• Troubleshoot Level 1 and Level 2 WMS issues and coordinate resolution with internal SMEs, IT, and software vendors.
• Support WMS upgrades, patches, enhancements, and new warehouse implementations.
• Perform system configuration testing, integration testing, unit testing, and User Acceptance Testing (UAT).
• Validate system functionality and ensure successful deployment of enhancements.
• Aid in inventory reconciliation, data validation, and reporting using SQL.
• Support EDI/API integrations and warehouse automation initiatives.
• Supervise daily warehouse operations including receiving, shipping, inventory control, replenishment, and material handling.
• Develop work schedules and assign daily tasks to maximize productivity and service levels.
• Maintain operational KPIs and labor performance to achieve productivity, quality, and customer expectations.
• Collaborate with operations management to improve warehouse workflows and system utilization.
• Coordinate startup activities, warehouse conversions, and client implementations.
• Lead, coach, mentor, and develop warehouse associates and WMS support personnel.
• Conduct employee performance evaluations and provide regular coaching and feedback.
• Support hiring, onboarding, and employee development.
• Manage employee attendance, timekeeping, and payroll inputs.
• Conduct end-user training on WMS processes, RF devices, and warehouse procedures.
• Develop and maintain Standard Operating Procedures (SOPs), work instructions, and technical documentation.
• Analyze warehouse processes and recommend improvements using Lean, 5S, and Continuous Improvement methodologies.
• Collaborate with cross-functional teams to optimize warehouse workflows and system functionality.
• Identify opportunities to improve inventory accuracy, productivity, and customer service.
• Ensure compliance with OSHA regulations and company safety policies.
• Maintain audit documentation and support customer, regulatory, and internal audits.
• Investigate workplace incidents and implement corrective actions.
• Promote a culture of safety and operational excellence throughout the warehouse.

Requirements

• High School Diploma or GED required; Bachelor's degree in Supply Chain, Logistics, Information Systems, Business, or related field preferred.
• 3–5+ years of warehouse operations, WMS support, or supply chain systems experience.
• 2+ years of supervisory or team leadership experience in a warehouse, distribution center, or 3PL environment.
• Experience supporting or configuring Manhattan Associates SCALE WMS preferred.
• Strong understanding of warehouse operations, inventory management, and distribution processes.
• Experience with WMS implementations, upgrades, conversions, or system enhancements.
• Experience supporting RF devices, barcode scanning, warehouse printers, and mobile technologies.
• Working knowledge of SQL for reporting and data validation.
• Experience with unit testing, integration testing, and UAT.
• Strong troubleshooting and root cause analysis skills.
• Excellent communication, documentation, and training abilities.
• Proficiency with Microsoft Office applications.
• Lean, Six Sigma, or Continuous Improvement experience preferred.
• Experience in food-grade or regulated warehouse environments preferred.
• Experience with ADP eTime or other workforce management systems preferred.
• Bilingual (English/Spanish) preferred.