Wireless Retail Store Manager PORT WASHINGTON | Main St

About the role

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ’93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand. Arch Telecom’s Retail Store Manager (RSM) works as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSMs lead by example as brand ambassadors, creating energy and excitement around our products and services. They demonstrate how to thrive in a fast‑paced, fun environment where customer needs are the first focus. They immerse themselves in meaningful connections with customers by building new and deepening existing relationships. Their expertise in uncovering customers’ needs and passion to educate, demonstrate, and recommend device and service solutions drives success.

Responsibilities

• Lead by example, demonstrating all the things it takes for your team to head to the top: help customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store.
• Ensure the store meets or exceeds sales goals by overseeing all store functions — sales, inventory, and implementation of new store programs and initiatives.
• Lead by example, selling to find personalized solutions beyond the bare‑bones device and service plan that keep customers connected to the people and lifestyle they love, including unique accessories and emerging Internet of Things (IoT) devices.
• Ensure the store is always at its best by approaching service and sales needs with patience, honesty, and empathy.
• Become proficient in digital tools designed to enhance interactions and onboarding to actively demonstrate: how our expanding coverage stacks up in the customer’s neighborhood with a lightning‑fast LTE network; why plans and services let customers live unlimited, feel the love, stay connected, and go further; how we’re redefining wireless, down to device and account inspection, review, and troubleshooting.
• Complete trainings on in‑store experience, new skills and processes, knowledge of systems, and reference resources.
• Build relationships and partner with employees across channels, including business and customer service, to collectively own the customer experience, resolve issues seamlessly, identify and hand off small‑business leads, and develop strong peer relationships where everyone is accountable for the company’s success.
• Be willing to have a good time while providing a first‑class customer experience.

Requirements

• Leadership ability and competitive drive with confidence to succeed in a fast‑paced sales environment.
• Willingness to lead the team, share best practices, serve customers, and provide resolutions to issues.
• Effectiveness in operational, financial, and performance management.
• Amazing communication skills with both team and customers.
• Prior wireless sales experience.
• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full‑time availability (45 hours per week).

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive salary pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• Discounted T‑Mobile cell phone plan
• A culture of care & excellence
• Health benefits for full‑time employees

Schedule

Full‑time, 45 hours per week.