Wireless Retail Associate Manager PORT WASHINGTON | Main St

About the role

Arch Telecom is a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since 1993, the company has provided superior service and quality wireless products featuring the latest technology. As a recognized leader in the wireless retail industry, Arch Telecom consistently delivers the solutions and service customers demand. Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life, living and breathing the brand and Arch Telecom's Core Values. RAMs are brand ambassadors who create energy and excitement around products and services, thriving in a fast-paced, fun environment where customer needs are the first focus. They immerse themselves in meaningful connections with customers by building new and deepening existing relationships, continuously building expertise in uncovering customer needs with a passion to educate, demonstrate, and recommend device and service solutions. This role is a learning role where you will work with your team to build required skills as well as assist the Retail Store Manager in all operational duties.

Responsibilities

• Learn and build proficiency in customer service while providing a best-in-class customer experience and building loyalty by helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store.
• Explore individual needs and provide hands-on demonstrations of the latest technology in-store.
• Engage in side-by-side selling to find personalized solutions beyond the bare-bones device and service plan, including unique accessories and up-and-coming Internet of Things (IoT) devices.
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and shared expertise.
• Assist the Retail Store Manager in daily operations and coaching.
• Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate: how expanding coverage stacks up in the customer's neighborhood with a lightning-fast LTE network; why plans and services let customers live unlimited, feel the love, stay connected, and go further; how the company is redefining wireless, down to device and account inspection, review, and troubleshooting.
• Complete training on in-store experience, new skills and processes, knowledge of systems, and reference resources.
• Build relationships with and partner with employees across channels, including business and customer service, to collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
• Successfully identify and hand off small business leads.
• Develop strong peer relationships where all are accountable for the company's success.
• Be willing to have a good time while providing first-class customer experience.

Requirements

• Leadership: competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to lead your team, sharing best practices while serving customers and providing resolutions to issues.
• Effectiveness with operational, financial, and performance management.
• Amazing communication skills with team and customers.
• Prior wireless sales experience.

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• Discounted T-Mobile cell phone plan
• A culture of care & excellence
• Health benefits for full-time employees

Qualifications

• Be at least 18 years of age
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25 lbs
• Reliable transportation
• Full-time availability (40 hours per week)

Diversity & Inclusion

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to the organization's success. Employees with diverse perspectives, backgrounds, and experiences allow the company to better reflect the communities it serves and result in a superior customer and employee experience. Arch Telecom embraces the diversity that makes employees unique and welcomes everyone to the team.