Wireless Retail Store Manager NEW YORK | E 116th St

About the role

As a Retail Store Manager (RSM) at Arch Telecom, you will lead a retail team to bring the brand to life, embodying Arch Telecom’s Core Values. You’ll create energy and excitement around our products and services, thrive in a fast-paced environment, and prioritize customer needs. Your role involves building meaningful connections, uncovering customer needs, and recommending tailored device and service solutions.

Responsibilities

• Lead by example, demonstrating best practices to guide your team toward success.
• Assist customers in continuing their shopping journey seamlessly, whether online, via Customer Care, or in-store.
• Provide hands-on demonstrations of the latest technology to meet individual customer needs.
• Oversee all store functions, including sales, inventory, and implementation of new programs, to meet or exceed sales goals.
• Sell personalized solutions beyond basic devices and plans, including accessories and IoT devices.
• Maintain store excellence by addressing service and sales needs with patience, honesty, and empathy.
• Use digital tools to enhance customer interactions and onboarding, demonstrating network coverage, plans, and troubleshooting.
• Complete trainings on in-store experience, new skills, processes, and system knowledge.
• Build relationships with employees across channels (business, customer service) to collectively own the customer experience and resolve issues seamlessly.
• Identify and handoff small business leads.
• Develop strong peer relationships to drive company-wide accountability and success.
• Foster a fun and engaging environment while delivering first-class customer service.

Requirements

• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to lead your team, share best practices, and resolve customer issues.
• Effectiveness in operational, financial, and performance management.
• Strong communication skills for both team and customer interactions.
• Prior wireless sales experience.

Qualifications

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full-time availability (45 hours per week).

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive salary and bonus earnings.
• Automatic raises upon reaching attainable milestones.
• Exciting opportunities for career advancement.
• A culture of care and excellence.
• Health benefits for full-time employees.