Wireless Retail Store Manager BRONX | Metropolitan Ave 1500 sign on bonus

$1500 sign-on bonus

About the role

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customers demand.

Arch Telecom’s Retail Store Manager (RSM) works as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSMs lead by example as brand ambassadors, creating energy and excitement around our products and services. They demonstrate how to thrive in a fast-paced, fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. Their expertise in uncovering our customers’ needs and passion for educating, demonstrating, and recommending device and service solutions is key.

Responsibilities

• Lead by example, demonstrating all the things it takes for your team to succeed, including:
  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care, or in-store.
  • Exploring individual needs and providing hands-on demonstrations of the latest technology in-store.
• Ensure your store meets or exceeds sales goals by overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives.
• Sell personalized solutions beyond basic devices and service plans, including unique accessories and Internet of Things (IoT) devices.
• Maintain store excellence by approaching service and sales needs with patience, honesty, and empathy.
• Become proficient in digital tools designed to enhance customer interactions and onboarding, demonstrating:
  • Coverage and network benefits in the customer’s neighborhood.
  • How plans and services enable customers to live unlimited and stay connected.
  • How we redefine wireless service, including device and account inspection, review, and troubleshooting.
• Complete trainings on in-store experience, new skills, processes, and system knowledge.
• Build relationships and partner with employees across channels, including business and customer service, to:
  • Collectively own the customer experience and resolve issues seamlessly.
  • Identify and handoff small business leads.
  • Develop strong peer relationships where accountability drives company success.
• Provide a first-class customer experience while fostering a fun and engaging work environment.

Requirements

• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to lead your team, share best practices, serve customers, and resolve issues.
• Effectiveness in operational, financial, and performance management.
• Amazing communication skills with both your team and customers.
• Prior wireless sales experience.

Qualifications

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full-time availability (45 hours per week).

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive salary.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Exciting opportunities for career advancement.
• Discounted T-Mobile cell phone plan.
• A culture of care and excellence.
• Health benefits for full-time employees.