Wireless Retail Sales Specialist - Charlotte, NC

About the role

At Consumer Cellular, we’re on a mission to be the most beloved wireless company in the nation, and that starts with our people. If you believe work should feel meaningful, relationships should come before transactions, and service should feel human, you’ll fit right in here. As part of our retail team, you won’t just sell phones and plans—you’ll build relationships, guide guests through decisions with patience and expertise, and create moments that turn first‑time visitors into lifelong customers. We’re expanding rapidly across the country, bringing in‑person support and personalized service to more communities than ever before, which means opportunity for leadership development, skill‑building, and career progression.

Responsibilities

• Greet guests with smiles and create a welcoming, comfortable store environment where every guest feels valued.
• Build meaningful connections with guests, team members, and field leadership through active listening and thoughtful conversation.
• Guide interactions toward solutions that meet guest needs while supporting store performance goals.
• Focus on building loyalty, not just completing transactions.
• Confidently sell devices, plans and services, translating technology into simple, real‑world conversations.
• Stay current on promotions, product updates, and tools, consistently working toward individual and team performance goals.
• Manage guest appointments and proactively review customer accounts to recommend the best plans and offers.
• Serve as a problem solver and investigator, ensuring accounts are accurate and well‑documented while delivering a seamless, professional experience.
• Create moments that turn first‑time visitors into lifelong customers.
• Guide guests through decisions with patience and expertise.
• Maintain a store environment that feels more like a living room than a wireless store.

Requirements

• High school diploma required.
• Minimum 6 months of retail customer service experience (wireless sales experience preferred).
• Demonstrated ability to meet or exceed sales goals.
• Experience operating a POS system with strong attention to transaction accuracy.
• Proficient with Microsoft Office (Word, Excel and PowerPoint).
• Flexible availability, including evening and weekends.
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
• Ability to move around the store, assist customers and maneuver merchandise when necessary.
• Pre‑employment background check and drug screen required.

Pay

The wage for this position is between $17.66‑$22.21 per hour, plus uncapped commission. The anticipated base salary range is $36,750‑$46,200 per year (based on national data; actual pay varies by location, skills, experience and other factors).

Schedule

This position is classified as modified full‑time, with a work schedule ranging from 30 to 39 hours per week. On average, most employees in this role work approximately 35 hours per week, offering a consistent schedule while maintaining flexibility.

Benefits

• Competitive base pay with potential for shift differential, overtime and bonus pay (bonus eligibility subject to active employment and compliance with company policies).
• Medical insurance (98% company‑paid for full‑time employee only coverage).
• Dental and Vision insurance (100% company‑paid for full‑time employee only coverage).
• 401(k) company match of 100% up to 6% of your pay.
• Discounted Consumer Cellular wireless phone plan for employees.
• Paid Time Off (PTO) available following a 30‑day waiting period.
• 6 company‑paid holidays plus 16 hours of floating holiday accrual per year.
• Flexible Spending Accounts (FSA) for health care and dependent care expenses.
• Life and AD&D insurance equal to 1x your annual earnings (100% company‑paid).
• Long‑Term Disability insurance (100% company‑paid).
• Employee Assistance Program (100% company‑paid).
• Education reimbursement.
• Employee rewards program.
• Accrue up to 40 hours in the 1st year for hourly positions and up to 120 hours for salaried positions.