Wireless Retail Sales Associate PATERSON - Main Street | NJ

About the role

Arch Telecoms Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecoms Core Values. Our MAs are brand ambassadors who create energy and excitement around our products and services. They thrive in a fast-paced, fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with customers by building new and deepening existing relationships. This role is a learning role, preparing you for promotion to Mobile Expert upon training completion.

Responsibilities

• Learn and build proficiency in customer service while providing a best-in-class customer experience and building loyalty by:
  • Helping customers pick up where they left off in their shopping journey, whether online, through Customer Care, or in-store.
  • Exploring individual needs and providing hands-on demonstrations of the latest technology.
  • Side-by-side selling to find personalized solutions, including unique accessories and IoT devices.
  • Guiding customers through their purchasing experience with thoughtful questions and informative answers.
  • Approaching service and sales needs with patience, honesty, and empathy.
• Become proficient in digital tools to demonstrate:
  • Network coverage and the benefits of a lightning-fast LTE network.
  • How plans and services enable customers to live unlimited and stay connected.
  • How we redefine wireless through device and account inspection, review, and troubleshooting.
• Complete training on in-store experience, new skills, processes, and system knowledge.
• Build relationships and partner with employees across channels to:
  • Collectively own the customer experience and resolve issues seamlessly.
  • Identify and handoff small business leads.
  • Develop strong peer relationships to drive company success.
• Provide a first-class customer experience while having fun.

Requirements

• Strong desire to learn and master customer advocacy skills.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, sharing best practices.
• Effective at balancing customer experience and performance goals.
• 6 months of customer service and/or sales experience (retail environment preferred).
• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods and lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full-time (40 hours) or part-time (20+ hours) availability.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay with uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Exciting opportunities for career advancement.
• A culture of care and excellence.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, rewards, and bonuses.