Wireless Retail Associate Manager MASPETH | Grand Ave

About the role

As an Arch Telecom Retail Associate Manager (RAM), you’ll work as part of a Retail Team to bring the brand to life. You’ll act as a brand ambassador, creating energy and excitement around our products and services while immersing yourself in meaningful connections with customers. This role focuses on building expertise in uncovering customer needs, educating them, and recommending device and service solutions. You’ll also assist the Retail Store Manager in operational duties while developing your skills in a fast-paced, customer-first environment.

Responsibilities

• Provide a best-in-class customer experience by helping customers continue their shopping journey, whether online, through Customer Care, or in-store.
• Conduct hands-on demonstrations of the latest technology and side-by-side selling to personalize solutions, including accessories and IoT devices.
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and expert recommendations.
• Assist the Retail Store Manager in daily operations and coaching.
• Become proficient in digital tools to enhance customer interactions, including demonstrating network coverage, plans, and troubleshooting.
• Complete training on in-store experience, new skills, processes, and system knowledge.
• Build relationships with employees across channels (business and customer service) to collectively own the customer experience and resolve issues seamlessly.
• Identify and handoff small business leads while fostering strong peer relationships.
• Create a fun and engaging environment while delivering a first-class customer experience.

Requirements

• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to lead your team, share best practices, and provide resolutions to customer issues.
• Effectiveness in operational, financial, and performance management.
• Strong communication skills for both team and customer interactions.
• Prior wireless sales experience.

Qualifications

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full-time availability (40 hours per week).

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay with bonus earnings.
• Automatic raises when reaching attainable milestones.
• Exciting opportunities for career advancement.
• Discounted T-Mobile cell phone plan.
• A culture of care and excellence.
• Health benefits for full-time employees.