Wireless Optimization Associate

Responsibilities

• Conduct detailed investigations into service and asset variances.
• Validate provisioning and service changes against client requirements, and collaborate with internal and external stakeholders to resolve discrepancies and improve operational performance.
• Audit wireless inventories and carrier data to ensure accuracy and identify gaps.
• Analyze usage trends and carrier billing to surface cost-saving and optimization opportunities.
• Support lifecycle management activities including activations, upgrades, suspensions, and disconnects.
• Maintain accurate records of wireless assets, service changes, and optimization actions.
• May be required to perform additional tasks in support of organizational initiatives, process improvements, or strategic objectives.

Qualifications

• Graduation from High School or High School equivalent.
• Proven experience in Service Delivery or Customer Support, preferably in a technology or MSP environment.
• Able to operate in a fast-paced environment with a calm demeanor, maintaining a learner’s spirit and a win-win attitude.
• Proven aptitude for continuous learning.
• Excellent problem-solving and decision-making abilities.
• Outstanding communication and interpersonal skills.
• Knowledge in using CRM software and tools.