Wire Technician

Responsibilities

• Provides consistent, respectful and professional internal/external customer care.
• Initializes and maintains an open line of communication to ensure all customers receive the highest level of customer satisfaction possible.
• Performs any and all work at the consumer or business customer premises up to and including the Serving Terminal (including fiber drop) for IP enabled non-design products and services, regardless of the technology or equipment involved.
• Installs, repairs, replaces, disconnects, modifies, downgrades and upgrades Customer Premises Equipment (CPE) such as set-top boxes, residential and home entertainment gateways, home networking, VoIP, Direct Broadcast Satellite (DBS), high speed internet/DSL and Wi-Fi equipment, etc., for all services regardless of the technology or equipment involved.
• Verifies all services are working.
• Installs and rearranges inside wire and jacks.
• Isolates and corrects any applicable inside wiring problems.
• Performs programming activities on the hardware and conducts testing with the end-user.
• Performs necessary cross connection work at the Serving Area Interface (SAI), including the video-ready access device (VRAD), Primary Flexibility Point (PFP), or equivalent, regardless of the technology involved.
• Performs pair changes.
• Performs port swaps.
• Installs and removes bridge tap cancellation devices.
• In copper cable only, splices the assigned pair to a drop in a ready access terminal that does not have binding post by bridging the copper cable pair into the drop.
• Keeps detailed record of work activity.
• Receives work assignments from the supervisor or other designated employee and/or retrieves work assignment and completes orders through the use of a computer.
• Uses test equipment.
• Tests facilities and equipment on which trouble has been reported.
• Works independently with little supervision.
• Edicates customers on the features and functionality of the services.
• Makes sales recommendations to customers.
• Demonstrates and recommends additional equipment and services.
• Works in attics, basements, crawl spaces and other similar places.
• Involves kneeling, stooping, bending, crouching, crawling, etc.
• Works outside in all kinds of weather.
• Climbs poles, ladders and works aloft with small tools.
• Follows established safety procedures.

Requirements

• Must be able to safely utilize equipment resources to perform specified physical job duties, i.e., satisfies manufacturers specifications for operation or use of equipment including weight limitations.
• Lifts and moves loads up to 80 pounds.
• Drives Company vehicle.

Qualifications

• Must be able to safely utilize equipment resources to perform specified physical job duties, i.e., satisfies manufacturers specifications for operation or use of equipment including weight limitations.
• Lifts and moves loads up to 80 pounds.
• Drives Company vehicle.

Skills

• Customer service skills.
• Technical troubleshooting skills.
• Physical dexterity and strength.
• Ability to work independently and under minimal supervision.

Benefits

• Comprehensive health and welfare benefits package.
• Retirement savings plan.
• Flexible spending accounts.
• Employee assistance program.

Pay

• Competitive compensation based on experience and qualifications.

Schedule

• Regular full-time schedule.

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.