Wire Supervisor, Payment Operations

Essential Duties/Responsibilities

• Expert knowledge of systems and duties in assigned area.
• Sets goals for staff that are in alignment with department and bank-wide goals.
• Maintains knowledge of payment rules and compliance and communicates to applicable customers and bank staff.
• Provides quality training for assigned team within Payment Operations.
• Escalates concerns and reports key risk areas to management.
• Ensures staffing is adequate for daily functions.
• Assists with daily operational duties when needed, such as processing transactions and answering phones.
• Writes and maintains guidelines for the department processes and procedures.
• Assists with gathering information for audits and research.
• Assists with project implementation as needed.
• Acts as a backup and assists other supervisors in the Payment Operations department.

Supervisory Duties

• Develops staff by motivational coaching, training, and mentoring.
• Recommends, and may participate in, hiring, promotions, terminations, salary adjustments, and disciplinary actions.
• Directly responsible for training and review process for assigned specialist team.

Job Qualifications

• Ability to make customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
• Expert knowledge of systems and duties completed by Payment Operations Specialists.
• Detail oriented with exceptional organizational skills.
• Ability to share technical expertise with team members and subordinates.
• Ability to communicate and collaborate with team members to ensure superior results and team success.
• Proficient knowledge of digital banking, payment systems, and software relevant to the Payment Operations department.
• High proficiency in the use of Adobe and Microsoft Excel, Word, and PowerPoint.
• Strong verbal and written communication skills.
• Strong understanding of regulatory and risk requirements.
• Ability to work independently with minimal supervision.
• Ability to deal with frequent changes, delays, or unexpected events.
• Demonstrated ability to resolve conflict in a calm manner, negotiate difficulties, and model and counsel team members regarding appropriate professional behavior.
• Ability to evaluate, prioritize, manage, and supervise workflow and personnel in a timely and efficient manner.
• Understands the importance of and ability to maintain confidential information.

Education Or Formal Training

• A high school diploma or general education diploma (GED) equivalent required.
• A bachelor's degree or equivalent in business or a department-related field is preferred.
• Relevant certifications are preferred.
• Possession of, or ability to obtain, a valid State of Colorado Driver’s License required.

Experience

• A minimum of two to three (2-3) years of experience within the Financial Services industry is preferred.
• A minimum of one (1) year working in the Digital Banking environment or similar is preferred.
• A minimum of two (2) years of supervisory experience preferred.
• An equivalent combination of education and experience may be substituted on a year-to-year basis.

Working Conditions

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, and multifunction printers.
• Occasional travel may be required and in certain circumstances, evenings and weekends should be anticipated.
• Physical activities include: working with hands to handle objects, tools, or controls; reaching with hands and arms; sitting; standing; walking; using repetitive motions of the wrists, hands, and/or fingers; talking or hearing.

Starting Rate of Pay

Starting rate of Pay is from $23.50 to $28.50 per hour, depending on experience.

Benefits Overview

For an overview of our employee benefits please visit: Alpine Bank Careers Page

Position Anticipated to Close

Position anticipated to close September 30, 2026, or until filled.