Operations Supervisor - Payments

Job Responsibilities

• Monitor daily activities within the department to ensure smooth and efficient processing operations.
• Analyze performance data related to productivity, accuracy, and timeliness of claims and cancellations.
• Provide feedback and coaching to team members, addressing areas for improvement.
• Ensure compliance with departmental procedures and company policies.
• Conduct annual performance reviews and implement effective performance tracking metrics.
• Oversee attendance, manage time-off requests, and enforce company policies.
• Provide ongoing training and mentorship to employees to foster professional growth.
• Serve as a backup for adjusters or processors when necessary.
• Handle complex inquiries from customers, dealers, and agents, ensuring resolution and customer satisfaction.
• Collaborate with internal teams and underwriters to address processing-related concerns.
• Work closely with Operations Management to discuss challenges, provide feedback, and implement process improvements.
• Resolve escalated customer concerns and ensure positive resolutions.
• Identify opportunities to enhance department efficiency and implement process improvements.
• Prepare and analyze reports to monitor trends and suggest optimizations.
• Collaborate with Human Resources to address employee performance and workplace issues.
• Periodically review customer interactions to ensure service quality and compliance.

Requirements

• Education: College degree preferred; High School Diploma or equivalent required.
• Experience: Minimum of 2+ years in a supervisory/Leader role within insurance, financial services, or a related office environment.
• Strong verbal and written communication skills.
• Proficiency in Windows and Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Proven ability to coach, mentor, and develop employees.
• Experience in process improvement and problem resolution.
• Able to work independently, exercise sound judgment, and apply innovative solutions.
• Must be authorized to work in the U.S.
• Must be able to successfully pass a background check.

Company Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development

Qualifications

Strong leadership and decision-making abilities.
Excellent communication and interpersonal skills.
Effective conflict resolution and problem-solving skills.
Ability to manage deadlines and deliver results in a fast-paced environment.
Adaptability and analytical thinking.
Strong teamwork and collaboration skills.