Wire Operations Specialist

About the role

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our Core Values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

Provides operational support to bank personnel and customers primarily in deposit application systems related to wire transfer payments. Also support as a back-up for online banking Treasury Management services. Includes data entry and research as well as creative problem-solving.

Responsibilities

• Processes wire transfers through the Payments Exchange wire transfer system with a high degree of proficiency and speed.
• Communicate with internal colleagues and external customers via phone, email, and written correspondence.
• Resolve issues by researching solutions and identifying the best option.
• Handle escalated customer issues or further escalates customer issues as appropriate.
• Crosstrain regularly to maintain proficiency in a variety of departmental functions and administrative tasks.
• Create and update department procedures as required.
• Provide