WIOA Program Manager

Summary

The Program Manager plays a critical leadership role in overseeing workforce development programs in partnership with Capital Area Michigan Works! (CAMW!) and Peckham, Inc. This position is responsible for ensuring program compliance, team leadership, and operational excellence.

Duties And Responsibilities

• Provide day-to-day team leadership, support and oversight of program staff and service operations to ensure successful client outcomes.
• Monitor referrals and caseloads for program eligibility, compliance, documentation and adherence to policy.
• Provide onboarding and continuous training to new and existing program staff to support consistent program operations, service delivery, and compliance with established procedures.
• Contribute to achieving established performance expectations in alignment with contract requirements and organizational goals.
• Provide crisis intervention, mentoring, and individualized support to ensure participant stability and success.
• Conduct routine file reviews to ensure staff documentation, records, and service activities comply with program requirements, organizational standards, and applicable regulations.
• Serve as a point of contact for Capital Area Michigan Works! Employment Services and Administration.
• Oversee program budgets, contract modifications and monitoring expenses to meet contract requirements in partnership with leadership.
• Make continuous improvement efforts in program design, service delivery, and customer service in order to meet the changing needs of stakeholders and to exceed established performance expectations as defined in the contract.
• Direct, plan, and implement policies, objectives, and activities of the organization with monitoring and prioritizing the workflow of staff.
• Manage financial obligations, including the documentation, review, and approval of supportive service requests, vendor payments, and participant reimbursements, ensuring compliance with established financial policies and procedures.
• Avoid assist with month end billing, accruals and credit card expenses.
• Prepare, develop, and deliver comprehensive responses to CAMW and the Accountability Committee regarding program performance, outcomes, and compliance.
• Utilize the OSMIS and the APEX database for performance measures.
• Compile and analyze enrollment and exit data, business plan metrics, success stories, and annual performance reports to support program monitoring and continuous improvement.

Qualifications

• Bachelor's Degree in Human Services, Social Work, Psychology or other related field.
• 3 - 5 years of case management, workforce development, or career coaching experience.
• 1 - 2 years of experience providing team leadership and supervision.
• An equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered.
• Ability to maintain a valid driver's license and acceptable driving record in accordance with program and organizational requirements.
• Ability to identify priorities, manage competing deadlines, and complete tasks in a timely manner to support program goals and desired outcomes.
• Skilled with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint, to support documentation, communication, scheduling, and reporting needs.
• Ability to apply and maintain current best practices in career counseling, guidance, and customer service to effectively assess needs, provide support, and evaluate service satisfaction.
• Skilled in applying change management practices to support organizational transitions, promote adoption of new processes, and minimize disruption to operations.
• Ability to make informed decisions by considering program needs, available resources, and organizational priorities.
• Ability to lead and develop others through effective communication, trust-building, relationship management, and the ability to inspire confidence and engagement.

Preferred Qualifications

• Global Career Development Facilitator (GCDF) or Business Solutions Professional (BSP) certifications.
• Knowledge of grant compliance processes.

COMPETENCIES

• Business Acumen
• Decision Making
• Developing Others
• Effective Communication
• Inspiring Trust and Confidence
• Leading Others
• Relationship Building
• Results Oriented
• Strategic Thinking

PHYSICAL DEMANDS

The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

REASONABLE ACCOMMODATION FOR APPLYING NOTICE

Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Business Line Human Services

Location: Lansing, MI