WIOA Program Lead

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.

About the role

The WIOA Program Lead will be responsible for all coordination of assigned programs and management of services within those programs. This includes implementing Policies and Procedures, managing and analyzing workforce activities to evaluate compliance with policies and contract requirements, and ensuring program staff meet or exceed performance goals.

Responsibilities

• Plan and implement a quality management model for continuous improvement and customer satisfaction
• Lead program staff to meet or exceed performance goals, ensuring thorough and accurate review of all case files and no disallowed costs with eligibility
• Ensure appropriate action is followed to correct deficiencies
• Identify community partnerships, collaborate with other professionals, and maintain partner relationships
• Evaluate and understand all performance goals at the beginning of each program year and establish procedures to ensure staff follow prescribed strategies
• Develop and maintain effective teamwork strategies
• Identify and address needs for staff training
• Direct, control, and supervise the work activity of career advisors, deliver timely coaching, and conduct employee evaluations
• Utilize and model extreme customer service behaviors in all interactions
• Approach each day and task with a solutions-oriented and responsive mindset
• Lead team meetings
• Author programmatic monthly and quarterly reports
• Perform other duties and projects as needed

Requirements

• Bachelor's Degree in Business Administration, Psychology, Social Services, or a related field, or equivalent experience with 2-3 years of proven management skills
• Minimum of five years of supervisory or management experience
• Preferred knowledge of workforce development program operations and development
• Strong business knowledge of customer service best practices and performance management
• Ability to work in a variety of settings with a culturally diverse customer base and be culturally sensitive
• Experience in training and coaching/mentoring
• Top-level project management, organizational, personnel, problem-solving, and data analysis skills
• Excellent interpersonal, written, and oral communication skills
• Strong technical skills, proficiency in Microsoft Office, and a commitment to accountability in a continually improving quality environment
• Ability to lead in a dynamic team environment with excellent teamwork and interpersonal skills
• Valid driver's license and adequate vehicle insurance coverage

Skills

• Strong computer skills in MS Excel and Google Sheets
• Experience and knowledge of workforce development contracts/programs
• Astounding ability to multitask and be proactive

Benefits

• Competitive benefits package including healthcare and dental
• Personal/vacation time

Pay

$65,500 - $69,000/yr (commensurate with education and experience)

Schedule

This position is expected to be 100% onsite at the listed location in Snohomish County, WA.

Travel

Travel for this role is primarily limited to necessary trips within Snohomish County to support project operations and partnerships. All travel outside of Snohomish County must be submitted for prior approval to the Project Director.

About Career Team

Founded in 1996, Career Team, LLC is a private workforce development organization. Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors, including:

• Named by Inc. Magazine as one of America's 500 fastest-growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine, and the British Broadcasting Network as an innovative, government-funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. The organization continues to close the nation’s opportunity divide with additional government-funded workforce sites while building staff capacity of workforce funding sources and industry providers.