WIOA Program Lead

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate, navigation, EEO, etc. Keep all substantive info. We need to parse the posting. Let's extract: - Intro paragraph about Career Team mission: "Career Team is a leading workforce development organization..." etc. That's about the organization, maybe "About the role"? Actually "About the role" is typical heading for description of role. The intro includes mission and description of organization and role. Could be placed under

About the role

with paragraphs. - Responsibilities: The bullet list under "Your Impact on Career TEAM’s Success:" includes many responsibilities. Also earlier: "Responsible for the implementation of policies and procedures. Manage and conduct analysis of workforce activities to evaluate compliance with policies and procedures and adherence to contract requirements." Also "This role will be performed under the supervision of the Program Director." Also "This position is expected to be 100% onsite." Also "The selected candidate will be required to work onsite at the listed location." Also "Career Team also offers a competitive package including: ..." That's benefits. - Responsibilities also include: "Responsible for the planning and implementation of a quality management model for continuous improvement and customer satisfaction", "Manage and lead project staff to meet or exceed performance goals...", "Utilize the Tennessee VOS system to analyze and support performance activities", "Ensures appropriate action is followed to correct deficiencies", "Identify community partnerships, collaborate with other professionals, and maintain partner relationships", "Welcome and address customer complaints...", "Evaluate and understand all WIOA program performance goals...", "Develop and maintain effective teamwork strategies", "Identify and address needs for staff training", "Direct, control, and supervise the work activity of project staff, identify and fill open positions...", "Utilize and model extreme customer service behaviors...", "Approach each day and task with a “ZAG” mindset", "Other duties and projects as needed for the success of the program". Also earlier: "Responsible for all coordination of assigned programs and management of services within those programs." So we need to capture all these as list items under Responsibilities. - Qualifications: "The Ideal Qualifications for this Position Include:" then bullet list: A Bachelor's Degree in Business Administration, Psychology, Social Services, or a related field or equivalent experience with 2-4 years of proven management skills; Minimum of five years of supervisory or management experience; Preferred knowledge of the workforce development program operations and development; Strong business knowledge of customer service best practices and performance management. Experience in training and coaching/mentoring; Requires top-level project management, organizational, personnel, problem-solving, and data analysis skills, along with an ability to interact with employees at all levels; Excellent interpersonal skills and both written and oral communication skills; Need strong technical skills, proficiency in Microsoft Office, and a commitment to accountability in a continually improving quality environment; Experience and knowledge of workforce development contracts/programs; Must have a valid driver's license and adequate vehicle insurance coverage. Also earlier: "This role will be performed under the supervision of the Program Director." That's maybe not qualification. - Skills: Could be extracted from qualifications but maybe we treat qualifications as a combined section. The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can decide to include Qualifications and maybe Skills separate if there is distinct content. The qualifications list includes skills like project management, technical skills, etc. Could split but better to keep Qualifications as one section and maybe Skills separate if there is explicit skills list. There's also "Strong business knowledge of customer service best practices and performance management. Experience in training and coaching/mentoring" etc. Might be okay to put all under Qualifications. - Benefits: "Career Team also offers a competitive package including: 401k with a generous employer match; medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans; disability insurance; and supplemental insurance". Also maybe other benefits not listed. So we can create Benefits section with list. - Pay: "Salary: $66,000-$68,000". Also maybe other compensation? That's it. So Pay section. - Schedule: "This position is expected to be 100% onsite." Also "Travel: The position may require local travel up to 20% of the time". Also "Employment Type: Full-time, non-exempt". So schedule could include onsite, travel, employment type. Could be under Schedule heading. - Requirements: Might be similar to Qualifications; but we could treat Requirements as separate if there are any explicit requirements like "Must have a valid driver's license and adequate vehicle insurance coverage". That's a requirement. Also maybe "Bachelor's Degree..." is a requirement. Could combine. Given instruction: Prefer a few substantive sections over many thin ones. So we could have About the role, Responsibilities, Qualifications, Benefits, Pay, Schedule. Possibly also Requirements if distinct. But we can merge Requirements into Qualifications. We must not include headings with filler text. Ensure we don't include empty sections. We must not repeat job title as heading. The job title is WIOA Program Lead. Not to be used as heading. We must not put Job ID/requisition numbers as headings. We must remove boilerplate: EEO, background check, CCPA, etc. Also remove "About Career Team:" history etc? That's about the organization, maybe could be part of About the role? But it's more about the company. Could be included under About the role as extra paragraph. However the instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "About Career Team:" section is not boilerplate but is about the organization. Might be okay to keep as part of About the role. However it's quite long; but we must preserve ALL substantive information. So we should include it. But we need to avoid duplication: The intro already mentions mission; the About Career Team section repeats mission and history. We'll keep both but ensure not duplicate identical sentences. Might be okay. We need to output only HTML fragment, no /, no markdown fences. Let's craft:

About the role

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here. Career TEAM is looking to hire a WIOA Program Lead who will be responsible for all coordination of assigned programs and management of services within those programs. Responsible for the implementation of policies and procedures. Manage and conduct analysis of workforce activities to evaluate compliance with policies and procedures and adherence to contract requirements. This role will be performed under the supervision of the Program Director. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location. The WIOA Program Lead is an integral part of our team and will assist us with our mission of accelerating the human condition!

Then Responsibilities:

Responsibilities

• Responsible for the planning and implementation of a quality management model for continuous improvement and customer satisfaction
• Manage and lead project staff to meet or exceed performance goals, including ensuring that staff members perform thorough, accurate reviews of all case files, that staff have no disallowed costs with eligibility
• Utilize the Tennessee VOS system to analyze and support performance activities
• Ensures appropriate action is followed to correct deficiencies
• Identify community partnerships, collaborate with other professionals, and maintain partner relationships
• Welcome and address customer complaints as they occur, fairly and with good customer service as a guide, and consistently with no more than five valid complaints per review period and no more than two valid complaints on one individual employee
• Evaluate and understand all WIOA program performance goals at the beginning of each Program year to effectively impact each performance measure, establish procedures to ensure all staff are following all prescribed strategies to impact the performance measures
• Develop and maintain effective teamwork strategies
• Identify and address needs for staff training
• Direct, control, and supervise the work activity of project staff, identify and fill open positions in a timely manner, hire and promote employees based on sound decision-making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching and conduct employee evaluations when scheduled
• Utilize and model extreme customer service behaviors in all interactions with internal and external customers
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed for the success of the program

Qualifications:

Qualifications

• A Bachelor's Degree in Business Administration, Psychology, Social Services, or a related field or equivalent experience with 2-4 years of proven management skills
• Minimum of five years of supervisory or management experience
• Preferred knowledge of the workforce development program operations and development
• Strong business knowledge of customer service best practices and performance management; experience in training and coaching/mentoring
• Requires top-level project management, organizational, personnel, problem-solving, and data analysis skills, along with an ability to interact with employees at all levels
• Excellent interpersonal skills and both written and oral communication skills
• Need strong technical skills, proficiency in Microsoft Office, and a commitment to accountability in a continually improving quality environment
• Experience and knowledge of workforce development contracts/programs
• Must have a valid driver's license and adequate vehicle insurance coverage

Benefits:

Benefits

• 401k with a generous employer match
• Medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans
• Disability insurance
• Supplemental insurance

Pay:

Pay

Salary: $66,000-$68,000

Schedule:

Schedule

• Position is expected to be 100% onsite
• Travel: may require local travel up to 20% of the time
• Employment type: Full-time, non-exempt

We should also include maybe "About Career Team" info. Could add another paragraph under About the role after the intro: maybe a separate

with the history. Let's add after the intro paragraph: another

containing the About Career Team history. Thus About the role section will have two paragraphs: first intro, second about Career Team history. Let's extract that history: "About Career Team: Founded in 1996, Career Team, LLC is a private workforce development organization. Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors: Named by Inc. Magazine as one of America's 500 fastest growing privately held companiesRecipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovationFeatured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions programInvited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider As a socially conscious organization, Career Team has found a healthy balance between for-profit