Wine & Spirits Assistant Department Manager

About the role

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

As a Wine & Spirits Assistant Manager, you’ll bring your enthusiasm and expertise to a leadership role where you help the Department Manager guide a team of associates in delivering exceptional guest experiences. Whether you have a background as a bartender, team lead, or retail customer service professional, this role offers the opportunity to grow your skills in a fast-paced, guest-focused environment.

Responsibilities

• Mentor and coach associates in daily operations and guest interactions
• Assist the Department Manager in hiring, training, and developing associates
• Finalize and approve weekly work schedules to ensure coverage
• Monitor inventory levels, pricing accuracy, and department standards
• Answer questions, provide guidance, and ensure associates are knowledgeable about liquor, wine, spirits, and beer
• Help guests find products, take special orders, and resolve concerns with professionalism and care
• Work alongside your team, assist with daily tasks, stocking merchandise, and maintain a clean, organized department
• Collaborate with vendors, department managers, and team members to exceed guest expectations

Requirements

• High School Education or equivalent combination of education and experience
• Must be at least 21 years of age to sample products sold in the wine and spirits department
• Understands being in a leadership role and how to motivate a team of individuals
• Thorough knowledge of the retail food business and wine and spirits department operations is strongly preferred
• Ability to deal tactfully and effectively with customers and all personnel
• Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment

Physical Demands and Work Environment

The employee must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment. This position requires the employee to have full range of upper body motion in order to occasionally lift stock. Requires the ability to perform repetitive tasks for prolonged periods of time. Must possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipment. The position requires the employee to lift up to 50 pounds on an occasional basis.

Working conditions consist of occasional exposure to extreme temperatures.

Benefits

• Associate Discount: 15% off your grocery purchases for you and your immediate household
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds
• Two-Week Advanced Scheduling: Better Planning. Better Balance
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options
• Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program, and our EAP (Employee Assistance Program)
• Save for Your Future: Offering a 401(k), we’re proud to support our associates in planning for retirement