Retail Assistant Manager

About the role

As an Assistant Manager, you are a key leader on the dispensary floor. You'll support store leadership in driving daily operations, developing staff, managing cash and inventory, and ensuring a compliant, customer-first environment. This is a high-impact role for someone who thrives in a fast-paced, highly regulated retail setting and is ready to grow their leadership career in cannabis.

Responsibilities

• Operations & Compliance
  • Oversee daily store operations and ensure adherence to all SOPs and company policies
  • Manage shift coverage, staffing adjustments, and timesheet accuracy
  • Ensure full compliance with all state cannabis regulations and internal procedures
  • Support change management implementations and ensure SOP updates are communicated and trained to all staff
• Cash Management
  • Open and close petty cash banks
  • Facilitate cash vault services, pickups, and dropoffs
  • Reconcile EOD cash reports and manage POS/card/cash accuracy
• Inventory Management
  • Receive deliveries and process vendor returns
  • Restock products and maintain accurate inventory levels
  • Conduct audits, adjustments, and oversee inventory destruction
• Team Leadership & Development
  • Supervise, mentor, and develop a team of retail employees
  • Facilitate new hire training and ongoing sales and leadership coaching
  • Complete incident reports and maintain thorough documentation for performance management
  • Make recommendations for promotions and terminations
  • Ensure team compliance with attendance policies
• Customer Experience
  • Set the standard for excellent, compliant customer service on the floor
  • Handle escalated customer issues with professionalism and efficiency
  • Coach budtenders in real time on product knowledge, service standards, and compliance
  • Manage customer queue and support floor operations during peak hours
• Visual Merchandising & Marketing
  • Manage in-store digital menus, displays, and kiosk menus
  • Maintain print signage and banners
  • Implement sales and promotional content and gather customer feedback on campaigns
• Reporting
  • Complete EOD, cash bank, and labor cost reporting
  • Track transaction value and customer complaints
  • Report employee relations issues, progressive discipline actions, and HR matters to leadership

Qualifications

• Must be at least 21 years of age
• High school diploma or equivalent required
• 2+ years of retail, hospitality, or customer service experience required; supervisory experience preferred
• Cannabis industry experience a plus — not required
• Strong leadership, communication, and conflict resolution skills
• Comfortable working in a highly regulated, compliance-driven environment
• Proficiency with POS systems and inventory software; cannabis seed-to-sale experience a plus
• Ability to work flexible hours including evenings, weekends, and holidays
• Must be able to regularly lift up to 50 pounds and stand for up to 8 hours per shift
• Must meet all state requirements for employment in a licensed cannabis facility

Compensation & Benefits

• $24.04/hr. | Full-time, 40 hours per week
• 50% Employee Discount
• Health benefits available, including both high-deductible and low-deductible plan options
• Employee Assistance Program (EAP)
• Earned Sick & Safe Time (ESST)
• Holiday Pay for anyone working New Year's Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day