Retail Assistant Manager

Position Summary

Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member.

General Duties And Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Evaluates the efficiency and productivity of team members in creating positive customer experiences
• If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
• Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment
• Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered
• Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
• Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members
• Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards
• Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed
• Oversees shipping related services and activities
• Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives
• Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls
• Assists Store Manager in review and transmission of payroll and daily close out of POS
• Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls
• All other duties as needed or required

Minimum Qualifications And Requirements

• High School diploma or equivalent education
• 1+ year of related experience, prior supervisory experience preferred

Essential Functions

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Pay

$20.30 - $24.84/hr

Benefits

• Full-time employees: eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA) on date of hire
• Part-time employees who have completed 91 days of employment and worked a minimum average of 17 hours per week: eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA)
• 401(k) plan with company match after one year of service; eligibility begins on the first day of the month coincident with or following one month of service
• Educational assistance up to $5,250 per calendar year for tuition and other allowable education expenses (must be working at FedEx for 90 continuous days to receive reimbursement)
• Paid time off: holiday pay, bereavement time, and accrual programs for paid vacation and sick time
• Sick time accrual: one hour for every 30 hours worked, up to 72 hours, unless a higher amount is otherwise required by law
• Vacation accrual: part-time employees start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked; full-time employees start accruing immediately based on hours worked to accrue approximately one or two weeks in the first year (based on position), with increased vacation time with tenure
• 4 premium holidays, 2 non-premium holidays, and 2 floating holidays
• 2 weeks paid parental leave
• Paid Military Leave (up to 80 hours for full-time or up to 40 hours for part-time) during short-term military leave of 21 days or less
• Adoption Assistance Program (regular part-time/full-time employees with 12 months continuous service)
• LTD & STD Disability (regular full-time employees after completing 180 days of active employment)
• Life Insurance and accidental death and dismemberment (AD&D): part-time/full-time employees eligible on date of hire (not subject to minimum hours rule)
• Commuter benefits: part-time/full-time employees in all locations on date of hire, coverage begins two months after election, can elect anytime in the year
• Voluntary benefits: regular part-time/full-time employees on date of hire

Additional Details

• Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science
• Suggests areas for improvement in internal processes along with possible solutions
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
• Applies Quality concepts presented at training during daily activities
• Supports FedEx Office Quality initiatives