Wine & Spirits Assistant Department Manager

About the role

Festival Foods is a Wisconsin-based grocer dedicated to community service and guest satisfaction. We operate over 40 full-service supermarkets across Wisconsin. This role is within the Wine and Spirits Department, reporting to the Wine and Spirits Department Manager.

Responsibilities

• Mentor & Coach: Reinforce Festival's culture and service standards, guiding associates in daily operations and guest interactions.
• Grow the Team: Assist the Department Manager in hiring, training, and developing associates, including delivering feedback, reviews, and coaching for advancement.
• Finalize the Schedule: Finalize and approve weekly work schedules to ensure coverage.
• Support Operations: Monitor inventory levels, pricing accuracy, and department standards to keep everything running smoothly.
• Be the Go-To Expert: Answer questions, provide guidance, and ensure associates are knowledgeable about liquor, wine, spirits, and beer.
• Deliver Guest Service: Help guests find products, take special orders, and resolve concerns with professionalism and care.
• Lead by Example: Work alongside your team, assist with daily tasks, stock merchandise, and maintain a clean, organized department.
• Collaborate: Partner with vendors, department managers, and team members to exceed guest expectations.
• Other Duties as Assigned: Support the team in various other tasks as directed.

Requirements

• High School Education or equivalent combination of education and experience.
• At least 21 years of age to sample products sold in the wine and spirits department.
• Thorough knowledge of the retail food business and wine and spirits department operations is preferred.
• Ability to deal tactfully and effectively with customers and all personnel.
• Ability to make timely and effective decisions in the absence of the Wine and Spirits Department Manager.
• Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
• Thorough understanding of all safety requirements and company safety policies.
• Ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises.
• Proper training and knowledge of the following equipment/procedures: hand jack, baler, forklift, pallet jack, trash compactor, proper lifting techniques, and proper scanning techniques.

Qualifications

• Full-time position with flexible hours including mornings, afternoons, evenings, weekends, and holidays.
• Associate Discount: Enjoy a 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, with a $1 premium per hour on Sundays and select holidays for part-time store associates, and time and a half on Sundays and select holidays for full-time store associates.
• Savings Plan: Offer a 401(k) plan with an annual discretionary match to help associates reach their retirement goals.
• Benefits: Vision & Dental Insurance, 3 weeks of paid parental leave, fitness reimbursement program, EAP (Employee Assistance Program), LEAPCare Care Coaches, and retirement savings plans.