Wine Club Representative

About the role

Provide exceptional customer service experiences for Vintage Reserve Club Members, supporting tastings, club marketing, reporting, events, and strategic planning. This is a part‑time, hourly role eligible for tips, requiring availability in the evenings and on weekends. Ste. Michelle Wine Estates is the largest wine company in the Pacific Northwest and among the largest premium wine companies in the U.S., with a heritage dating back to 1933 and a portfolio that includes Chateau Ste. Michelle, 14 Hands, Columbia Crest, Intrinsic, Liquid Light, Northstar, and Spring Valley Vineyard.

Responsibilities

• Greet and provide accurate information about the company/winery to visiting guests, as well as over the phone.
• Respond to inbound calls and emails and conduct outbound calls related to general customer inquiries.
• Assist in the planning and coordination of club and special events.
• Drive revenue by selling wine and merchandise to wine club members.
• Conduct winery tours, tastings, and events for wine club members.
• Operate POS/registers to sell wine, merchandise, wine club memberships and to collect wine tasting fees as needed.
• Assist with fulfillment of wine club and eCommerce orders as necessary, including pulling, packing, and processing wine orders for delivery, as well as curbside pickup.

Requirements

• Must be at least 21 years of age with a high school diploma or equivalent.
• Class 12 MAST Permit and Food Handler's Permit required.
• Minimum of two (2) years of customer service experience.

Skills

• Outstanding customer service skills.
• Strong attention to detail and problem‑solving abilities.
• Excellent written and verbal communication.
• Ability to thrive in a fast‑paced, changing environment.
• Proficiency with Point of Sales (POS) systems and general computer skills.
• History of responsible alcohol use and fitness to be licensed/permitted by state or local regulators.
• Physical ability to lift and carry up to 50 pounds; stand and walk for extended periods.

Benefits

• Health care coverage including medical, dental, vision & prescription (eligible on date of hire for full‑time employees).
• Paid vacation & holidays.
• 401(k) with employer match and supplemental contribution.
• Employee wine discounts.

Pay

$19.45 – $25.27 per hour, based on relevant experience.

Schedule

Part‑time, hourly position eligible for tips; requires availability during evenings and weekends.