Resort Club Representative

About the role

This position is responsible for managing and overseeing all aspects of the Resort Club. Implements daily rewards club promotions and giveaways. Responsible for assuring proper redemption of club coupons, points, and card usage.

Responsibilities

• Provide exceptional and courteous service to all guests.
• Responsible for the scheduling of staff to effectively meet business demands.
• Aid with all promotions and special events, including concerts.
• Ensure accurate issuance of club cards while maintaining accurate data entry and database integrity.
• Authorize overrides for comps and/or redemptions according to marketing policies.
• Aid in the implementation and execution of promotions, contests, and giveaways.
• Resolve guest complaints and questions regarding the club, promotions, entertainment, events, etc.
• Promote resort club benefits, promotions, and the facility's amenities.
• Responsible for the successful operation of Coat Check.
• Responsible for the operation of the Resort Club department, successful performance of employees, and a favorable guest experience.
• Responsible for effectively managing, delegating duties, and the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff.
• Manage expenses based on budgeted guidelines and business volumes to include payroll and staffing levels.
• Perform all functions of personnel within span of control, as needed.
• Maintain reasonable accessibility by phone for business purposes.
• Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.
• Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.
• Support current law and policy to provide a work environment free from illegal and discriminatory behavior.
• Promote and ensure the safety and security of all guests and employees.
• Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment and decision-making skills.

Requirements

Must hold a valid gaming license in accordance with the Nebraska Racing and Gaming Commission. Must complete all company-required training within designated time frames.