Wine Club Administrator - Francis Ford Coppola Winery

Work Location

Geyserville

Position Purpose

Join our DTC membership team at the iconic Francis Ford Coppola Winery as our next Wine Club Administrator!

About the Role

Under minimal supervision, the Wine Club Administrator is responsible for preparing and processing Wine Club shipments including account maintenance, managing custom shipments, Wine Club newsletter, all communications to members and protecting the integrity of all customer information. With direction from the Consumer Direct Sales Manager, the Wine Club Administrator oversees all shipping operations for the winery.

Responsibilities

• Manages Wine Club sales activities including preparing clubs for quarterly shipments, creating and sending email blasts to members about each shipment.
• Responds to member replies received from the club email within the allotted time and makes changes as requested including credit card updates, custom shipment requests, additional wine purchases, change of addresses, cancellations, club holds, etc.
• Creates sales orders in system and manually adjusts custom orders.
• Ensures all pricing is correct and charges consumer credit cards to generate transactions.
• Determines shipping methods and oversees the assembly of club orders quarterly.
• Makes sure all shipments are monitored and takes necessary actions for returns.
• Interacts with customers to update and maintain correct consumer records including addresses, credit cards and special requests.
• Solves any issues with club members and provides exceptional customer service.
• Sells wines to club members and corporate accounts throughout the year. Assists club members on wine selections and maintains documentation of all customer interactions.
• Aids in ensuring all outgoing orders are being processed and shipped in a timely manner.
• Collaborates with shipping vendors to improve or enhance services.
• Utilizes system to monitor shipments and interacts with Business Services on any shipping compliance.
• Aids in the development of Consumer Direct promotions and monitors online orders.
• Works with Consumer Direct Manager to generate sales and achieve Consumer Direct sales goals.
• Runs reports and checks all sales orders through the system to ascertain all orders have processed. Corrects pending, and incomplete orders and reprocesses.
• Participates in the planning, preparation and execution of all Wine Club events including pickup parties, dinners, lunches, etc.
• Puts processes in place to ensure integrity, privacy, and security of all personal relevant data.
• Develops inserts for wine club shipments (ie. tasting notes, recipes, newsletters, gifts).
• Aids in the Tasting Room as needed.
• Represents winery at outside events as assigned.

Requirements

• Highschool diploma or GED equivalent
• Associate degree preferred
• 3+ years wine club experience required
• Must be 21 years of age in order to serve and taste wine

Qualifications

• Strong interpersonal skills to build rapport and inspire trust
• Solution-oriented and resourceful to ensure a high quality club member experience
• Ability to communicate, interact, and work effectively with others
• Receptive to feedback and coaching; voices concerns in a constructive manner
• Commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
• Follows all Company policies and procedures

Skills

• Basic knowledge of wines and wine production required
• Business math skills, strong computer proficiency and data entry experience required
• Intermediate skills in wine club and tasting room software; Microsoft Office, including Word & Excel, ShipCompliant, RMS, Vinsuite and Ewinery

Benefits

Delicato Family Wines offers its employees a generous and comprehensive benefits package. The core health insurance components include medical, dental and vision, where Delicato covers nearly the entire cost for employees and a large percentage for dependents. Additional health benefits include life, disability and flexible spending accounts. Other benefits include 401(k) with generous company match, discretionary profit sharing, paid time off (PTO), paid holidays, wine & merchandise discounts, tuition reimbursement, gym discounts & many more.

Pay

$23.35 to $36.55

Schedule

N/A