Wine Cellar Sales Specialist (West Coast)

Who We Are

Wine Enthusiast Companies is the ultimate source of innovation and information around wine. Founded in 1979 by Adam and Sybil Strum, the family-owned company is composed of Wine Enthusiast Commerce and Wine Enthusiast Media. Wine Enthusiast Shop provides premium wine-lifestyle products, reaching millions of consumers globally via direct mail, an e-commerce site, and a business-to-business division. Wine Enthusiast magazine is an award-winning print publication and online resource that showcases wine news, food trends, and more than 25,000 ratings and reviews annually. Wine Enthusiast events include the annual premier Wine Star Awards gala. In 2024, the company launched a travel division, which includes the Tasting Room Directory and Cork+Compass Travel. Together, Wine Enthusiast Companies is the indisputable hub for everything wine. We bring wine to life. Your Role in Our Journey

About the role

We are seeking a candidate with a competitive spirit and positive attitude to join our energetic group of professionals who assists customers with all of their wine related needs. Position is an in office/call center style position.

Responsibilities

• Become an expert on all Wine Enthusiast products, including wine from our Wine Express division, and use that expertise to close sales.
• Provide customers with an excellent overall sales experience while providing the correct information and specifications for the proper wine product solution.
• Manage multiple sales consultations simultaneously in a high-volume ecommerce sales center, seamlessly transitioning between inbound calls, live online chat, and email communications.
• Act as a guide for online shoppers, confidently troubleshooting front-end website glitches, cart abandonment issues, or online ordering friction over the phone to save and close the sale.
• Potential to represent the organization at trade exhibitions, events and demonstrations.
• Perform wine cellar consultations and design wine cellars utilizing CAD Software programs from the information provided.
• Prospecting potential customers in both our D2C and B2B divisions.

Qualifications

• Bachelor's degree and a minimum of 2 years of sales experience in a professional selling environment with a strong preference for inside sales experience within a fast-paced ecommerce or digital retail ecosystem.
• Proven track record of hitting upselling and average-order-value (AOV) targets by identifying customer needs during inbound consultative calls.
• Comfortable navigating the technical side of online retail, with the ability to patiently guide customers through digital checkout issues, website glitches, and online portal navigation.
• Ability to sell using exceptional verbal and written communication skills across all channels.
• Ability to multi-task.
• Experience using Microsoft Office Suite, Google Suite, Internet and various Social Media platforms.

Preferred Qualifications

• Experience selling in a premium, luxury category of products.
• An interest and education in wine.
• Ability to sell premium, luxury products, as well as be able to manage home and commercial project build outs.

Benefits

This full-time, non-exempt, remote role offers a competitive base salary of $40,000 – $45,000, with an On-Target Earnings (OTE) potential of $85,000 – $100,000. This is a 100% remote position operating primarily on Pacific Standard Time (PST). This position requires the employee to reside in California. Candidates must be fully available during the defined operational window 9:00 AM - 5:30 PM PST to attend team meetings, handle operational duties, and collaborate in real-time. This role involves handling company communications and internal data, candidates must maintain a secure, private, and quiet home office environment conducive to sustained productivity, uninterrupted calls, and data privacy.

Company Commitment

We are an Equal Opportunity Employer (EOE) and do not discriminate against employees or applicants for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. As part of our commitment to fair hiring practices, we have adopted "ban the box" policies to provide individuals with criminal records a fair chance at employment. We consider all applicants on their merits and qualifications, considering their ability to perform the job.

Our Core Values

• Joy
• Empathy
• Transparency
• Passion
• Innovation
• Collaboration

Our Commitment to Inclusion & Equity

We are committed to fostering a diverse, equitable, and inclusive workplace. We are an Equal Opportunity Employer (EOE) and do not discriminate against employees or applicants for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. As part of our commitment to fair hiring practices, we have adopted "ban the box" policies to provide individuals with criminal records a fair chance at employment. We consider all applicants on their merits and qualifications, considering their ability to perform the job.