Wine Associate | Vino Volo (4)

Duties and Responsibilities

• Must love and take care of guests!
• Must have a passion for guest service.
• Exceed First Class Service standards and behavior with every guest, business partner, and peers.
• Treat guest and peers in accordance with the core values of the company
• Warmly greet and acknowledge guests promptly.
• Present the menu, answers questions, and makes suggestions regarding wine, food, and service.
• Engage with guests in a friendly and professional manner.
• Create a lasting first and last impression.
• Responsible for wine knowledge including, but not limited to flavor profiles and talking points of current list along with our pricing guidelines.
• Actively up-sell guests on food, wine and merchandise in order to enhance their experience.
• Totally bill accurately and accept payment following established guidelines.
• Process all point-of-sale transactions in a quick, efficient manner while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures.
• Know all specials and back-bar offerings.
• Build guest loyalty and enhance selling skills through the use of available training materials.
• Works together with fellow employees and management to ensure that all guests have the best experience possible.
• Following our service standards which requires having a positive attitude and the ability to work well under pressure with cooks and other staff.
• As an Associate, we expect that you assume the role of a salesperson with a commitment to upsell, increase check average, compete in sales incentives, and promote the brand.
• Maintain cleanliness and organization throughout the restaurant.
• Assist with food, beverage receiving and storage.
• Prepare food when necessary.
• Check food quality and temperatures throughout the day to maintain Health and Safety regulations.
• Follow inventory control procedures to reduce product loss.
• Support other areas of the bar as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation.
• Responds appropriately to guest concerns.
• Complete all side work duties which may include sweeping and mopping.
• Follow proper procedures and guidelines for opening and closing the restaurant.
• Enthusiastically supports decisions once they have been made by management.
• Maintain current adult beverage certification.
• Ensure responsible service of alcohol.
• Accountable for compliance with all local, state, federal laws, and regulations including those relating to food safety.

Education, Experience, Certifications

• Successful completion of Wine Associate Training and Test.
• A high school diploma or equivalent required; two-year college degree is favored.
• Work experience must include one or more years as a server in a well-respected full-service restaurant, wine bar or equivalent position in the hospitality industry.

Position Qualifications

• Skilled at and enjoys delivering excellent customer service.
• Enthusiasm for wines and a desire to learn more about wines.
• Highly responsible and reliable.
• Experienced with and proficient in using retail point-of-sale systems.
• 21 years of age or older (must be able to taste and evaluate product).
• Must be able to pass the required TSA screening and background check.
• Must be able to obtain and hold a valid airport employee badge at all times.
• Able to communicate in English effectively, both orally and in writing.
• Able to work overtime or late into the evening in the event of flight delays.
• Able to carry and balance a flight of wine.
• Able to push, pull, lift and/or carry up to 50 pounds.