Windows Support Engineer

About the role

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century.

Responsibilities

• Keep Supervisors and Managers informed of existing or potential issues in a timely manner.
• Interact professionally and effectively with users, peers, and vendors.
• Provide Windows Server support for both physical and virtual servers.
• Configure, administer, and support Windows Server 2016, 2019, 2022, and 2025 environments.
• Provide technical support, troubleshooting, diagnosis, and problem resolution; perform Windows Server maintenance activities.
• Provide 24/7 operational support to resolve complex technical issues.
• Perform Windows systems administration duties.
• Troubleshoot and resolve operating system, disk space, and memory issues.
• Manage and troubleshoot multiple large-scale VMware environments.
• Manage and support VMware and Hyper-V infrastructure platforms.
• Manage and troubleshoot servers in cloud environments (AWS and/or Azure).
• Work assigned incidents and service requests; create and manage change records for system modifications, upgrades, and maintenance activities.
• Resolve complex technical operational problems.
• Serve as a technical resource for the Enterprise Windows Operations team.
• Perform special projects and initiatives as assigned.

HOURS/SHIFT

Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

WORK LOCATION

Brooklyn, NY

To Apply

Please go to www.cityjobs.nyc.gov and search for Job ID #781581

Minimum Qualifications

• A professional/vendor certification in local area network administration that is required for the position to be filled.
• A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or
• A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" or
• A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master’s degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above.

Preferred Skills

• Relevant certifications preferred, such as VMware VCP, Microsoft MCSA, and/or Azure Administrator.
• Five (5) years of experience configuring and administering virtual server environments.
• Five (5) years of experience configuring and administering Windows Server environments.
• Three (3) years of experience configuring and administering servers in AWS and Azure cloud environments.
• Strong working knowledge of TCP/IP networking fundamentals.
• Hands-on experience working with VMware environments and products.
• Expert-level knowledge of Windows Server 2016, 2019, 2022, and 2025, including Failover Clustering and Terminal Services / RDS.
• Strong problem-solving and troubleshooting skills across all tiers of support.
• Excellent communication, interpersonal, and organizational skills.
• Experience managing and supporting DNS, DHCP, Remote Desktop Session Host (RDSH), DFS, and Microsoft Failover Clustering.
• Experience with Shell and/or Perl scripting is a plus.
• Ability to manage multiple priorities and work effectively under tight deadlines.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.