Support Engineer

Summary: This position involves hands-on IT support and procurement tasks aimed at enhancing the studio's ability to deliver a world-class experience, particularly in the Age of Empires franchise. There is a chance for extension.

Pay

The typical base pay for this role across the U.S. is $40.00–$45.00 per hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for hours worked over 40 in a work week (or as required by state/local law). Final offer amounts, within the base pay range, are determined by relevant skills, education, and experience.

Responsibilities

• Work closely with Studio Management, various Directors, and Leads to understand and act upon the studio’s IT-related needs.
• Perform PC hardware procurement, setup, and recycling.
• Field requests for information technology services, repairs, upgrades, support, inquiries, or complaints.
• Manage PC and parts inventory for the studio.
• Handle user account management.
• Provide IT support internally and externally to partner teams involved in game creation.
• Work with the larger IT teams to engage on best practices and work through technical concerns.

Qualifications

• 3 years of IT experience with a minimum of 2 years in a procurement position.
• Prior experience in a game development studio is welcome but not required.
• Strong written and verbal communication skills.
• Experience with services such as Azure Active Directory and Azure DevOps.
• Scripting language experience (Python, C#, or PowerShell) is a plus.
• Experience in supporting multiple OSes is a bonus.

Skills

• Minimum 3 years of experience with services such as Azure Active Directory and Azure DevOps.
• Minimum 3 years of experience with a tech background, able to help with tech issues.
• Minimum 3 years of experience with strong documentation skills.
• Minimum 3 years of experience with scripting language experience (Python, C#, or PowerShell).

Benefits

• Medical, dental, and vision benefits
• Health savings accounts with qualified medical plan enrollment
• 10 paid days off
• 3 days paid bereavement leave
• 401(k) plan participation with employer match
• Life and disability insurance
• Commuter benefits
• Dependent care flexible spending account
• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Accommodations and reimbursement for work travel
• Discretionary performance or recognition bonus
• Sick leave
• Mobile phone reimbursement (based on state or local law)