Windows Helpdesk and Deskside support

About the role

Xperteks, a premier Managed Services Provider (MSP), is seeking a highly energetic team player for a Windows Technical Support position. The role involves providing on‑site, full‑time support to a client, with a focus on Windows operating systems, remote software technologies, and various cloud platforms.

Responsibilities

• Provide general desktop, user, and hardware support.
• Perform proactive system maintenance, including backup solutions.
• Deliver general connectivity and troubleshooting support.
• Support network and server environments.
• Document issues and communicate solutions effectively.
• Provide on‑site support as required.

Requirements

• Passion for computers and technology.
• Highly proficient in Windows operating systems.
• Up‑to‑date with the latest technologies and able to troubleshoot quickly.
• Experience with remote software technologies.
• Knowledge of VPN connectivity and TCP/IP LAN networks.
• Ability to troubleshoot general network and firewall issues.
• Strong Windows troubleshooting skills.
• Printer troubleshooting experience.
• Familiarity with Microsoft 365 and other cloud platforms.
• Critical thinking and strong organizational abilities.

Schedule

Full‑Time Hybrid position.