Windows Desktop Support Tech

About the role

Beyond New Horizons, LLC (BNH) is seeking a Windows Desktop Support Tech to support the United States Air Force Test Operations and Sustainment efforts at Arnold Air Force Base, TN. The role involves installing, configuring, and troubleshooting hardware and software, as well as imaging and deployment, software & O365 administration, security hardening, cybersecurity compliance, process & technology improvement, and operational availability.

Responsibilities

• Install, configure, and troubleshoot hardware (desktops, laptops, printers) and software
• Actively monitor and resolve Helpdesk tickets while providing training and excellent technical assistance to users
• Create, maintain, and deploy Windows 11 client "gold" images to areas across the Base
• Configure, maintain, and support the Microsoft Office 365 environment alongside other enterprises and specialized software applications
• Implement system security configurations, hardening, and vulnerability patching for clients and servers in strict accordance with Security Technical Implementation Guides (STIGs) and DoD policies
• Ensure Cybersecurity requirements for Air Force IT system networks are consistently documented, evaluated, and compliant; collaborate with the Information System Security Manager (ISSM) on information assurance regulations
• Maintain working knowledge of emerging IT technologies, participate in capability reviews, and support standard work processes across the TOS contract
• Maintain availability outside of standard working hours to remediate critical IT issues as required

Requirements

• Bachelor’s degree in IT-related field
• M06: 1 year of progressively relevant experience
• M07: 2 years of progressively relevant experience
• In lieu of bachelor’s degree, 4+ years of IT-related experience
• Ability to obtain and maintain a Security Clearance and access to the AEDC local area network
• Current US Citizenship required

Qualifications

• Proven experience in desktop hardware/software setup, client/server patch management, and administration of Windows 11, Microsoft 365, and MS Visio
• Demonstrated practical experience creating, managing, and deploying Windows client "gold" images
• Strong analytical skills with the ability to effectively troubleshoot technical issues and manage multiple competing priorities
• Excellent oral and written communication skills; a "can-do" attitude with a proven ability to build and maintain positive relationships with peers, customers, and personnel at all organizational levels

Skills

• CompTIA Security+
• CompTIA A+

Benefits

• Competitive salaries
• Continuing education assistance
• Multiple healthcare benefits packages
• 401K with employer matching
• Paid time off (PTO) along with a federally recognized holiday schedule

Pay

L06: $55,000 - $68,000; L07: $60,000 - $82,000 /year at Arnold AFB, TN

Schedule

Maintain availability outside of standard working hours to remediate critical IT issues as required.