WinCo Foods

About the role

Join WinCo Foods, the second largest Employee-Owned company in the United States with over 140 supermarkets in 10 states and more than 22,000 employee owners. As part of our growing family, you’ll help make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families. With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP), WinCo stands out for its top-tier benefits, including medical plans and tuition support. In this role, you’ll have the opportunity to make a real impact in the communities we serve, every day.

Responsibilities

• Provides friendly and cooperative service to internal and external customers at retail locations operating 24 hours/7 days per week with limited exceptions.
• Processes customer orders efficiently, accurately, safely, and courteously at a two-aisle check stand, multi-station self-checkout (SCO) lane, or customer service desk as assigned.
• Seeks opportunities to welcome, engage, serve, and thank customers.
• Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis on taking care of the customer.
• Operates check stand equipment such as cash registers, scanners, and scales to process customer orders.
• Engages in suggestive selling and other sales techniques.
• Processes monetary transactions, including cash, checks, gift certificates, traveler’s checks, food stamps, coupons, and refunds, and adheres to all Cash Handling and Lane Accountability policies and procedures.
• Maintains knowledge of current product location, monitors UPC codes, and ensures proper pricing.
• Maintains a clean, neat, and properly stocked check stand and ensures a safe and secure work area.
• Stocks, prices, and rotates merchandise.
• May be assigned to a multi-station self-checkout lane or customer service counter as needed.
• Follows all state and federal laws concerning the sale of restricted or regulated items (e.g., tobacco, alcohol).
• Adheres to all USDA Food Stamp or WIC voucher procedures.

Additional Self-Checkout Attendant Responsibilities

• Regularly moves within the SCO area to expedite transactions, maintain attentive presence, and keep the area clear of safety hazards.
• Initiates and engages contact with customers as they process transactions.
• Responds to SCO stations to accurately review, address, and clear alerts and/or errors with customer transactions.
• Monitors multiple simultaneous transactions and verifies payment in a fast-paced setting.
• Actively engages with customers at self-checkout kiosks to assist in transactions, ensure accuracy, and limit shrinkage.
• Maintains a high level of awareness of the self-checkout area and customers; anticipates customer needs, monitors transaction activity, makes regular eye contact, observes the bottom of the basket, etc.
• Prioritizes the safety of employees and customers by addressing or reporting concerns as provided by company policy.

Requirements

• Ability to work varied shifts in a 24/7 operation, including nights, weekends, and holidays.
• Perform friendly, courteous, and tactful relations with customers and coworkers with composure.
• Communicate (hearing and speech) to perform customer relation tasks.
• Complete written forms.
• Conduct visual inspections and read information on merchandise.
• Lift and maneuver objects of varying dimensions and weights up to 20 lbs. frequently and perform repetitious work accurately; lift up to 50 lbs. occasionally.
• Operate check stand equipment such as cash registers, scanners, and scales.
• Stand or sit for long periods of time; walk rapidly; bend, stoop, twist, and turn frequently for long periods of time.
• Must be 16 years of age or older.
• Manual dexterity and good hand/eye coordination.
• Learn and memorize a considerable amount of information including PLU codes, product locations, check stand and keyboard procedures, and company policies.
• Ensure accuracy in scanning and verifying sales and handling monetary transactions with mental alertness and basic math skills (add, subtract, multiply, and divide).
• Occasionally use blades for box cutting.
• Use household cleaners to maintain the work area (e.g., approved all-purpose cleaner, glass cleaner, etc.).
• Perform primary duties efficiently and accurately.
• Navigate and manage potentially high-stress situations, volatile or unsatisfied customers, and a high volume of transactions and customers.
• As required by applicable state and local laws, possess food safety/handlers cards, tobacco and alcohol sales certification (e.g., TAM card). For minors hired, hours and equipment operated may differ.