WIM Manager, AmSec WIM

About the role

The Workplace Incident Management (WIM) Team is seeking a Manager to lead a team of investigators within the AMER Region. In this role, you will lead a team of WIM Investigators responsible for conducting investigations and threat assessments involving acts of violence, threats of violence, and the potential for violence or concerning behaviors. This is a people-management position reporting to the Regional WIM Manager, AMER Region. As Manager, you will own the day-to-day operations of your assigned area within the AMER region, setting direction and standards while ensuring investigations are thorough, timely, and consistent. You will guide your team's decision-making, own the quality of outcomes, and build the cross-functional and law enforcement partnerships essential to keeping Amazon's workforce safe. You will lead multi-disciplinary teams comprised of cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal) and security partners (e.g., site security, intelligence analysts) to assess behavior, investigate actions, and implement appropriate resolutions. This position will require occasional travel and on-call availability for critical security incidents. Amazon Security values diverse experiences; even if you do not meet all qualifications, we encourage you to apply.

Responsibilities

• Lead and develop a team of AMER-based WIM Investigators, overseeing complex, highly confidential investigations and owning the quality, consistency, and timely resolution of outcomes across the region.
• Manage caseload allocation across the team, balancing workload, priorities, and resourcing across AMER.
• Personally manage a caseload of the most complex, sensitive, and high‑st