WIM Manager, AmSec WIM

About the role

The Workplace Incident Management (WIM) Team is seeking a Manager to lead a team of investigators within the AMER Region. In this role, you will lead a team of WIM Investigators responsible for conducting investigations and threat assessments involving acts of violence, threats of violence, and the potential for violence or concerning behaviors. This is a people-management position reporting to the Regional WIM Manager, AMER Region. As Manager, you will own the day-to-day operations of your assigned area within the AMER region, setting direction and standards while ensuring investigations are thorough, timely, and consistent. You will guide your team's decision-making, own the quality of outcomes, and build the cross-functional and law enforcement partnerships essential to keeping Amazon's workforce safe.

Responsibilities

• Lead and develop a team of AMER-based WIM Investigators, overseeing complex, highly confidential investigations and owning the quality, consistency, and timely resolution of outcomes across the region.
• Manage caseload allocation across the team, balancing workload, priorities, and resourcing across AMER.
• Personally manage a caseload of the most complex, sensitive, and high-stakes investigations, conducting threat assessments and interviews directly for these matters.
• Build and own cross-functional partnerships with Amazon Corporate Security (ACS), Data Center (DC) Security, HR, Employee Relations (ER), Legal, and security partners across AMER.
• Develop and maintain strong relationships with federal, state, and local law enforcement agencies, and appropriately escalate risks, threats, and issues as required by applicable laws.
• Own data integrity and reporting in the case management system, using a structured workflow to track cases, analyze trends, identify causation, and prevent future incidents.
• Deliver and elevate the team's fact-based reports, assessments, and presentations to executive-level leadership.
• Set and drive operational excellence standards and continuous-improvement initiatives, including innovation through AI and emerging technologies.
• Own the regional approach to workplace violence prevention training, mitigation planning, and post-incident after-action reviews.
• Coach, mentor, and lead a high-performing team, managing day-to-day operations while fostering continuous talent and career development.
• Maintain after-hours availability and lead the team's emergency on-call rotation and incident-response readiness.

Requirements

• 7+ years of security-related professional, or 7+ years of law enforcement experience
• Experience leading cross-functional teams to establish strong partnerships with demonstrable results
• Recent experience (last 3 years) in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management, or a related field involving threat assessments, workplace investigations, and/or incident response
• Bachelor's degree, or equivalent experience, in Business, Criminology, Social Work, Human Resources