WIM Investigator II, AmSec WIM

About the role

The Workplace Incident Management (WIM) Team is searching for a WIM Investigator II to conduct investigations and threat assessments involving acts of violence, threats of violence, and potential for violence or concerning behaviors. This individual contributor role reports to the Regional WIM Manager, AMER Region, and is responsible for the day-to-day management of workplace incidents. The WIM Investigator II will use their knowledge and skills to decide on appropriate actions, design short-term solutions, and deliver results with limited guidance.

Responsibilities

• Work collaboratively with cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal) and security partners (site security, intelligence analysts) to meet team goals.
• Perform comprehensive threat assessments or investigations into workplace incidents involving internal or external persons, deciding which actions to take and designing short-term solutions with limited guidance.
• Organize, prioritize, and investigate multiple incidents concurrently as part of a caseload, managing overlapping deadlines and changing priorities while making trade-offs between time, quality, and resources.
• Conduct interviews of impacted employees, witnesses, and/or persons of interest.
• Analyze CCTV video, access control systems, and other data collection capabilities.
• Use an internal case management system for documentation of threat assessments and/or investigations.
• Deliver detailed, well-organized, factual, and timely investigative information, reports, assessments, and presentations for internal customers and stakeholders. Communication must be clear and concise in both verbal and written formats (e.g., narratives, executive summaries, proposal docs, fear management approaches).
• Optimize operational excellence procedures and processes to improve team efficiency.
• Provide guidance to peers and regularly support and mentor team members.
• Develop mitigation and management plans, recommending and implementing risk mitigation strategies beyond just "protective measures."
• Provide workplace violence prevention training, education, and outreach to employees and managers.
• Conduct post-incident reviews and manage corrective action efforts.
• Availability for after-hours emergency and on-call response.

Requirements

• Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management, or a related field that involves conducting threat assessments, workplace investigations, and/or incident response.
• Bachelor's degree or equivalent in Business, Criminal Justice, Social Work, Human Resources, Psychology, or a related field from an accredited college or university.

Preferred Qualifications

• Experience in guiding, training, and mentoring others, or experience that includes strong analytical skills, attention to detail, and effective communication abilities.
• Master's degree or equivalent in Business, Criminology, Social Work, Human Resources, Psychology, or a related field from an accredited college or university.
• Demonstrated ability to optimize procedures and processes and contribute best practices across teams.
• Experience managing project work streams and delivering milestones with limited guidance.

About the Team

Amazon Security values diverse experiences and encourages candidates to apply even if they do not meet all the listed qualifications and skills. Security at Amazon is central to maintaining customer trust and delivering delightful customer experiences. We offer opportunities to build experience in various areas, including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture

In Amazon Security, we seek out and celebrate a diversity of ideas, perspectives, and voices. We continuously raise the performance bar and provide endless knowledge-sharing, training, and career-advancing resources to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony and offer flexible work hours and arrangements. Achieving success at work should never come at the expense of sacrifices at home.

Pay

• USA, AZ, Tempe: $74,400.00 - $130,100.00 USD annually
• USA, CA, Irvine: $74,400.00 - $130,100.00 USD annually
• USA, TN, Nashville: $72,900.00 - $127,500.00 USD annually
• USA, TX, Austin: $74,400.00 - $130,100.00 USD annually
• USA, VA, Herndon: $74,400.00 - $130,100.00 USD annually
• USA, WA, Seattle: $80,200.00 - $130,100.00 USD annually

Benefits

Amazon offers comprehensive benefits, including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and options for supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign-on payments and restricted stock units (RSUs).

Learn more about our benefits at amazon.jobs/en/benefits.