WIM Investigator II, AmSec WIM

About the role

The Workplace Incident Management (WIM) Team is searching for a WIM Investigator II to conduct investigations and threat assessments involving acts of violence, threats of violence, and potential for violence or concerning behaviors. This individual contributor role reports to the Regional WIM Manager, AMER Region, and is responsible for the day-to-day management of workplace incidents. The WIM Investigator II uses knowledge and skill to decide on actions, design short-term solutions, and deliver with limited guidance.

Responsibilities

• Work collaboratively with cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal) and security partners (site security, intelligence analysts) to meet team goals.
• Perform comprehensive threat assessments or investigations into workplace incidents involving internal or external persons, deciding which actions to take and designing short-term solutions with limited guidance.
• Organize, prioritize, and investigate multiple incidents concurrently as part of a caseload, managing overlapping deadlines and changing priorities while making trade-offs between time, quality, and resources.
• Conduct interviews of impacted employees, witnesses, and/or persons of interest.
• Analyze CCTV video, access control systems, and other data collection capabilities.
• Use an internal case management system for documentation of threat assessments and/or investigations.
• Deliver detailed, well-organized, factual, and timely investigative information, reports, assessments, and presentations for internal customers and stakeholders in clear and concise verbal and written formats (e.g., narratives, executive summaries, proposal docs, fear management approaches).
• Optimize operational excellence procedures and processes to improve team efficiency.
• Provide guidance to peers and regularly support and mentor team members.
• Develop mitigation/management plans by recommending and implementing risk mitigation strategies beyond just "protective measures."
• Provide workplace violence prevention training, education, and outreach to employees and managers.
• Conduct post-incident reviews and manage corrective action efforts.
• Availability for after-hours emergency/on-call response.

Requirements

• Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management, or a related field that involves conducting threat assessments, workplace investigations, and/or incident response.
• Bachelor's degree or equivalent in Business, Criminal Justice, Social Work, Human Resources, Psychology, or related field from an accredited college or university.

Preferred Qualifications

• Experience in guiding, training, and mentoring others, or experience that includes strong analytical skills, attention to detail, and effective communication abilities.
• Master's degree or equivalent in Business, Criminology, Social Work, Human Resources, Psychology, or related field from an accredited college or university.
• Demonstrated ability to optimize procedures and processes and contribute best practices across teams.
• Experience managing project work streams and delivering milestones with limited guidance.

About the team

Amazon Security values diverse experiences and encourages candidates to apply even if they do not meet all qualifications. Security is central to maintaining customer trust and delivering delightful customer experiences. The organization offers opportunities to build experience in cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Amazon Security fosters an inclusive team culture that seeks and celebrates diverse ideas, perspectives, and voices. The team continuously raises the performance bar and provides knowledge-sharing, training, and career-advancing resources to develop better-rounded professionals.

Work-life balance is valued, with flexible work hours and arrangements as part of the culture.

Pay

• USA, AZ, Tempe: $74,400.00 - $130,100.00 USD annually
• USA, CA, Irvine: $74,400.00 - $130,100.00 USD annually
• USA, TN, Nashville: $72,900.00 - $127,500.00 USD annually
• USA, TX, Austin: $74,400.00 - $130,100.00 USD annually
• USA, VA, Herndon: $74,400.00 - $130,100.00 USD annually
• USA, WA, Seattle: $80,200.00 - $130,100.00 USD annually

Compensation includes sign-on payments, restricted stock units (RSUs), and comprehensive benefits such as health insurance (medical, dental, vision, prescription), Basic Life & AD&D insurance, supplemental life plans, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement, 401(k) matching, paid time off, and parental leave. Learn more about our benefits.