WIM Investigator II, AmSec WIM

About the role

The Workplace Incident Management (WIM) Team is searching for a WIM Investigator II to join the team. In this role, you will conduct investigations and threat assessments involving acts of violence, threats of violence and potential for violence/concerning behaviors. This position is an individual contributor and will report to the Regional WIM Manager, AMER Region. The WIM Investigator II is responsible for the day-to-day management of workplace incidents.

Responsibilities

• Work collaboratively with cross-functional stakeholders (e.g., Human Resources, Employee Relations, Legal) and security partners (e.g., site security, intelligence analysts) to meet team goals.
• Perform comprehensive threat assessments or investigations into workplace incidents involving internal or external persons, deciding which actions to take and designing short-term solutions with limited guidance.
• Organize, prioritize, and investigate multiple incidents concurrently, as part of a caseload, with overlapping deadlines and changing priorities—making trade-offs between time, quality, and resources.
• Congduct interviews of impacted employees, witnesses, and/or persons of interest.
• Analyze CCTV video, access control systems, and other data collection capabilities.
• Use an internal case management system for documentation of threat assessments and/or investigations.
• Deliver detailed, well-organized, factual, and timely investigative information, reports, assessments, and presentations for internal customers and stakeholders related to workplace incidents.
• Communication must be clear and concise in both verbal and written formats (e.g., narratives, executive summaries, proposal docs, fear management approaches).
• Optimize operational excellence procedures and processes to improve team efficiency.
• Provide guidance to peers and regularly support and mentor team members.
• Develop mitigation/management plans — Recommending and implementing risk mitigation strategies beyond just "protective measures"
• Training and awareness — Provide workplace violence prevention training, education, and outreach to employees and managers
• After-action reviews — Conduct post-incident reviews and managing corrective action efforts
• Emergency/on-call response — Availability for after-hours emergencies

Qualifications

• Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations, and/or incident response
• Bachelor's degree or equivalent in Business, Criminal Justice, Social Work, Human Resources, Psychology, or related field from an accredited college or university
• Preferred Qualifications: 5+ years of Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or related field experience
• Experience in guiding, training and mentoring others, or experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Master's degree or equivalent in Business, Criminology, Social Work, Human Resources, Psychology, or related field from an accredited college or university
• Demonstrated ability to optimize procedures and processes and contribute best practices across teams
• Experience managing project work streams and delivering milestones with limited guidance