Willow Application Advisor

Key Responsibilities

• Technical Troubleshooting and Problem-Solving
• Fulfilling System Requests
• Anticipating and Managing Impacts of Changes
• Proactive Workflow and System Analysis
• System Audits and Improvements
• Project and Issue Management
• Documentation and SLA Compliance
• Change Control and Migrations
• Teamwork and Customer Service
• Growth and Mentorship

Skills and Experience

• Post-secondary Education or Equivalent Experience
• Willow Ambulatory Certification (Moderate Understanding)
• 3+ Years of EHR Implementation, Training, or Support Experience
• Problem Solving and Technical Skills
• Excellent Communication Skills (Written and Verbal)
• Microsoft Office Proficiency
• Attention to Detail and Organizational Skills
• Independent and Team Environment Adaptability
• Ticketing Systems and Change Management Experience
• ITIL Processes Knowledge
• Previous Management and Project Management Experience
• Systems Implementations Participation
• Ability to Work On-Call Rotations and Travel

Additional Details

Nordic is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants.