Epic Applications Analyst 3 - Willow

Job Description

The EHR Applications Analyst 3 is responsible for delivering world-class support services across all Beth Israel Lahey Health, Inc. (BILH) entities and its affiliates. This role involves identifying, evaluating, analyzing, and recommending changes in support of assigned applications/systems including ongoing production maintenance and trouble-shooting. The analyst leads and/or coordinates conversions, application/system testing, and documentation of system procedures. They also participate in training design and development and assist in training execution in relation to assigned projects.

Essential Duties & Responsibilities

• Delivers work within established timeframes. Must be able to manage/multi-task on several large assigned projects incorporating all aspects of IS.
• Defines, documents, builds, and maintains Electronic Health Record (EHR) application content.
• Creates functional specification documents to create content within the EHR application and is primarily responsible for validating this content with the business owner.
• Validates the content of functional specification created by Analysts I or II and provides feedback as necessary.
• Mentors more junior colleagues in the development of application knowledge and assists colleagues in redesigning processes in adherence to system requirements.
• Completes thorough unit testing of all builds prior to handoff for functional and/or integrated testing.
• Facilitates functional and integrated testing as requested.
• Creates and provides documentation as required to the testing and training team.
• Documents and reports system issues through an internal chain of command; communicates with vendor where appropriate; works closely with product support to close/resolve open support cases.
• Applies proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve system issues to maximize system potential.
• Provides end-user support during implementation; able to serve as an application expert to assist in application roll-out.
• Addresses post-go-live issues and requests and prioritizes own work assignments and those of the more junior colleagues based on project plan requirements.
• Participates in on-call coverage as assigned.
• Communicates effectively; including communication around the progress of building tasks in adherence to prescribed project milestone dates. Proactively manages barriers to completing work requirements.
• Contributes to the development of the project plan and manages mini-projects within the defined scope of the overall project.
• Participates in workflow design and understands system impact on end users.
• Prepares demo materials for workflow discussions or new system functionality.
• Able to concisely demonstrate system functionality to end users with or without the assistance of other team members.
• Stays current with new application functionality and enhancements.
• Provides on-call/after-hours support.
• Achieves and maintains application certification in accordance with departmental and organizational standards.

Competencies

• Decision Making: Ability to make decisions that are guided by precedents, policies, and objectives.
• Problem Solving: Ability to address problems that are highly varied, complex, and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.
• Independence of Action: Ability to set goals and determine how to accomplish defined results with some guidelines. The Manager/Director provides broad guidance and overall direction.
• Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.
• Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families, and external customers.
• Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices, and policies with the ability to use them in complex varied situations.
• Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.
• Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Minimum Qualifications

• Education: High School diploma or GED required. Bachelor's degree preferred.
• Licensure, Certification & Registration: EHR (Electronic Health Record) Certification preferred.
• Experience:
  • Two (2) years of experience implementing, designing, and/or managing a variety of EHR and clinical systems using multiple software programs and network applications.
  • Experience working in a clinical setting.
  • Experience working with clinical information systems or system implementation teams for complex projects and/or application development.
  • Experience in full implementation software development cycle.
  • Experience managing small projects with defined duration and scope.
• Skills, Knowledge & Abilities:
  • Ability to multi-task- Self-starter and motivator
  • Excellent problem-solving and written and oral communication skills
  • Candidate will have a proven track record of producing quality deliverables on time, taking ownership and accountability of assignments, and demonstrating a strong work ethic
  • Willingness to address issues and take ownership, knowing when and how to escalate issues. Ability to understand and document business processes
  • Creative approach to process redesign
  • Proficient in Microsoft Office suite programs; specifically Excel and PowerPoint
  • Knowledge of HL7 coding standards
  • Knowledge of process redesign

Pay Range

$93,000.00 USD – $130,000.00 USD