WIC Vendor Outreach Specialist

Essential Job Functions

• Conduct onsite and/or face-to-face training to WIC vendors, vendor onsite evaluations, and provide technical assistance to vendors as needed. (20%)
• Handle outreach and communication activities including vendor complaints, general program inquiries, preparation and distribution of marketing material, correspondence, distribution of technical guidance documentation, online training technical assistance, and any other related customer service items from internal and external stakeholders. (20%)
• Collect information in an application, prepare and disseminate vendor contracts/agreements and perform needed activities and correspondence on those contracts/agreements, including data entry. (15%)
• Prepare reports of findings and recommendations and prepare Corrective Action Plans. (10%)
• Cookout and implement the vendor liaison program in collaboration with local agency staff, and conduct shopping experiences. (10%)
• Assist in planning, development, implementation, and analysis of vendor training curricula and training aids. (10%)
• Complete participant access analysis, collect and track data, and collaborate with staff on any special projects, presentations, or reports. (5%)
• Aid in updating and implementing WIC vendor policies, branch and unit procedures, and analyzing policies based on changing business needs. Develop/update procedure manual. (5%)
• Perform other duties as assigned including but not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or locations. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. (5%)

Knowledge, Skills and Abilities (KSAs)

• Knowledge of: •General statistical and reporting methodologies •Contracts and contract development •Legislative process and public accountability systems •Related state and federal laws, regulations, policies, rules and requirements •Project coordination, business process improvement, and strategic planning
• Skill in: •Effective verbal and written communication •Identifying problems, evaluating alternatives, and implementing solutions •Working collaboratively and cooperatively with diverse groups •Developing and revising policies and procedures •Organizing, managing, and prioritizing tasks and schedules •Report preparation for internal and external stakeholders •Organizing, coordinating, and directing projects and reports •Use of technology, such as Microsoft Office, Internet research, Adobe Pro, and databases
• Ability to: •Think creatively and support creative thinking in others •Understand, interpret and apply rules, regulations, policies and procedures •Establish goals and objectives •Interpret data and develop effective operating procedures •Organize and present information effectively, both verbally and in writing •Build effective work teams and display effective leadership •Provide exceptional and accurate customer service •Prioritize and plan assignments, and handle multiple projects in a fast paced environment •Work effectively under pressure

Registrations, Licensure Requirements or Certifications

• Certified Texas Contract Manager (CTCM) or complete the requirements to become a Certified Texas Contract Manager within 12 months of employment.

Initial Screening Criteria

• At least two (2) years of customer service experience
• At least two (2) years of experience in the training of adults
• At least two (2) years of experience in handling, processing, or entering data
• Ability and willingness to travel up to 50% - this MUST be indicated on the application

PREFERRED

• Associate's Degree or higher

Additional Information

• To be considered for an interview, applicants must demonstrate a clear match to all Initial Selection Criteria in the summary of experience sections of the application. RESUMES WILL NOT BE CONSIDERED. The salary on this job posting reflects the minimum and maximum allowed, however, budget considerations may result in salary offers at the minimum of the posted range. Internal applicants are encouraged to check the HR manual for any changes to their current salary.
• All applicants chosen to participate in the virtual “face-to-face” interview process will be required to complete an on-camera skills assessment to demonstrate proficiencies and perspectives associated with this role at the time of the interview. All applicants participating in the virtual “face to face” interview process must also have access to a computer, the internet, Microsoft Teams, Microsoft Excel, and Microsoft Word. Multiple interviews may be required as candidates move through the hiring process. Only applicants selected for an interview will be notified of final selection. This position is currently a hybrid position, with some ability to work from home, but the selected candidate must be physically present in the Austin office at least two days per week, as directed by the manager and director. Other meetings in Austin will be required. This hybrid arrangement is also subject to change at any time. The person selected for this position must have internet access for working from home.
• Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
• Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
• ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
• Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
• HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
• Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.