WIC Nutrition Aide III

Primary Purpose

Under indirect supervision, accurately and efficiently certify/recertify WIC participants based upon Federal regulations and State of Hawaii Department of Health WIC policies using the HIWIC computer system. Assists in all aspects of WIC services.

Essential Duties

• Maintain professional customer service towards all participants and staff
• Performs routine clerical duties with ability to type 25wpm, use fax/scan/copy machine
• Accurately orients participants to the WIC program
• Give directions to KPHC WIC clinic via all modes of transportation
• Accurately explains the WIC program/history/foods approved
• Accurately and efficiently certify/recertify WIC participants based upon Federal regulations, and State of Hawaii Department of Health WIC policies
• Complete presumptive eligibility whenever possible and schedule follow up accordingly
• Accurately outline and record all aspects of WIC eligibility requirements, ID, household income eligibility and what documents are required to prove eligibility and Med-Quest verification
• Use the HIWIC system to perform essential duties and other duties as assigned
• Accurately determine and record first and second authorized caregivers
• Accurately able to verbally explain e-WIC card
• Accurately able to issue and activate e-WIC card
• Accurately able to assist setting participants PIN
• Able to direct participants in resetting/unlocking e-WIC pin using IVR number
• Able to deactivate card, set appointment for participants to retrieve new card
• Able to retrieve and assess necessary foster care documents and legal guardianship documents
• Able to follow policies and procedures to issue e-WIC card and benefits to foster clients
• Accurately records new pregnancy and end of pregnancy
• Accurately complete in-state WIC transfers
• Accurately print Verification of Certification (VOC)
• Knows contact information to other WIC programs to help clients transfer if needed
• Accurately apply for Hawaii WIC, issues e-WIC card and benefits to out of state transfers
• Checks participants address/zip and phone number at each visit
• Answer the phone, take messages and return phone calls in a timely manner
• Retrieve phone messages/emails and returns calls/email in a timely manner
• Accurately measures, records, and interprets anthropometric data
• Accurately measures (Masimo), records and interprets hematological data
• Must be effective in motivational interviewing
• Must be effective in setting and documenting SMART goals with WIC clients
• Accurately creates standard and tailored food packages
• Accurately creates Special Authorized food packages with approved authority
• Accurately creates Special Authorized food packages with approved authority
• Accurately issue e-WIC benefits/explain usage
• Can correctly verbally discuss all WIC eligible foods/formula
• Able to void and re-issue-WIC cards/WIC benefits
• Able to modify benefit issuance/retailor foods
• Correctly does nutrition education (NE) contacts for all low-risk clients, read medical notes, gets needed forms and makes correct next appointment
• Correctly provides appropriate follow-up nutrition education counseling to high-risk clients after seeing the registered dietitian at least once per certification
• Able to follow Special Formula ordering, receiving and issuing guidelines