WIC Educator

About the Role

Under general supervision, the WIC Educator delivers WIC services to participants by determining and documenting eligibility, enrolling eligible families, providing food benefits, and maintaining participant and program records. Interviews and provides nutrition and breastfeeding education, promotes behavior change, and refers WIC participants to appropriate healthcare, community, and social services programs. Assists with front desk reception duties, including covering the WIC phone line, scheduling participants, and checking in participants for appointments.

Responsibilities

• Determines WIC program eligibility, enrolls participants, and issues WIC food benefits in accordance with federal program guidelines.
• Conducts nutrition interviews and health assessments, including collecting anthropometric data (weights, heights, and lengths) and performing finger sticks (hemoglobin testing).
• Enters data into the WIC computer system and maintains confidential client program records.
• Assigns nutrition risk factors based on participant data and makes referrals to the Registered Dietitian for high-risk cases.
• Uses participant-centered and motivational interviewing approaches to provide nutrition education, counseling, and goal setting.
• Orients participants to WIC program rights, responsibilities, and usage to prevent and resolve concerns or misuse.
• Refers participants to appropriate healthcare, community, and social services programs.
• Provides customer service through clerical phone support and front desk management.
• Promotes and supports breastfeeding.
• Consistently attends and participates in staff meetings, huddles, trainings, local agency initiatives, and departmental events.
• Assists in training new WIC staff.

Requirements

• High School Diploma or GED required.
• 1-3 years of customer service experience, with a minimum of one year working with the public.

Skills

• Knowledge of basic spelling and math, including measurements for weight, height, and length (fractions, pounds, and ounces).
• Proficient typing and bilingual skills preferred.
• Ability to operate standard office equipment and prepare/maintain accurate records.
• Strong oral and written communication skills.
• Ability to work as a team member and provide quality customer service in person and over the phone.
• Demonstrated flexibility during times of change.

Pay

$21.00 - $29.23 per hour.

Benefits

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick leave, and 7 holidays.
• 100% paid parental leave up to 6 weeks.
• Immediate eligibility for retirement plans with employer contribution up to 9.5%.
• Comprehensive medical, dental, and vision plans, plus employer-paid disability and life insurance.
• On-site employee fitness center and nationally recognized RESTORE Center for well-being.
• Free RTD EcoPass (public transportation).
• Childcare discount programs and exclusive perks on large brands, travel, and more.
• Tuition reimbursement and assistance.
• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC).
• Professional clinical advancement program and shared governance.
• Public Service Loan Forgiveness (PSLF) eligible employer with free student loan coaching.
• National Health Service Corps (NHSC) and Colorado Health Service Corps (CHSC) eligible employer.

About Denver Health

Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation. It includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan, and Denver Health Foundation. As Colorado’s primary safety-net healthcare system, Denver Health provides millions in uncompensated care for the uninsured each year.