WIC Doral Customer Service Representative

About Emovis

At Emovis, we offer state-of-the-art toll-based mobility solutions and associated services for urban and interurban environments. As the competence center for Abertis, a worldwide leading concessionaire managing 5000 miles of high-capacity, high-quality motorways, we look to bring the quality and efficiency Abertis demands to public sector transportation agencies. With over 40 years of experience and over 700 employees in 10 countries, we are trusted partners to Authorities and Tolling agencies worldwide.

Responsibilities

• Ensure excellent internal communication to help foster a customer-centric operation.
• Ensure reconciliation of records and payments and balance at the end of the day.
• Help to manage transponder inventory and fulfillment process.
• Cash handling and adherence to PCI compliance adherence.
• Respond to all tolling and/or administration related customer inquiries and disputes.
• Review of electronic documents and service requests.
• Following standard operating procedures for processing required transactions via mainframe or web-based applications to handle customers and/or other agencies’ service requests.
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
• Provide great customer service.
• Perform other work as required and assigned.

Educational Requirements

• A High School Diploma or GED Equivalent

Experience Requirements

• 6 months SunPass and/or Tolling Business Knowledge
• Customer Service Experience Effective and accurate written and verbal communication skills
• Effective problem-solving skills
• Experience with Vector application
• Ability to convey complex information in a clear and concise manner to ensure customers understand.
• Certain data entry speed / accuracy requirements may apply depending upon primary focus of the position.
• Computer function competency
• Perform clerical tasks as needed.

Physical Requirements/Demands

• Prolonged periods sitting at a desk, typing and working on a computer using repetitive motions.
• Standing, walking, lifting, carrying, reaching, pushing, and pulling.
• Must be able to lift 15 pounds at a time.

Competencies

• Communication - Express ideas and deliver comprehensible messages, structuring them clearly and transparently while listening actively and being empathetic. Influences and creates an impact on others and shows strong negotiating skill.
• Teamwork - Work with other, adopting collaborative and positive relationships to achieve common goals.
• Change - Accept, embrace, and drive change, and innovation while being open to different approaches, ideas, and proposals.
• Results - Meets or exceeds goals and objectives by adopting an agile, dynamic, efficient, cost-oriented approach, eagerness, and optimism to get the best results.
• Leadership - Build and lead the team toward common results, positioning oneself as a leader and role model for guiding, inspiring, and driving the performance and development of team members while spearheading a positive environment.
• Strategic Mindset - Anticipates situations in the market while embracing the company's/department's strategic vision and mission. Achieves internal and external customer loyalty by utilizing quality and suitable proposed solutions.

Why Work with Us

• Reward & Recognition - We look after our talented teams, from market-competitive salaries to performance-based bonuses and flexible benefits packages.
• Be Part of Something Big - What's more exciting than being at the forefront of one of the fastest-changing industries? Join our team and make your mark on the new global economy.
• Flexible Work Schedule - Where possible, we'll help you work when you need to, because life happens.
• Everyone Has a Voice - Innovation doesn't know hierarchy. We make sure everyone is heard, considered, and respected.
• Room to Grow - Learning is built into every role here. You'll get mentorship and take ownership.
• Make Your Move - Come for a tech job. Stay for a BD career. We support exploring new fields right under our roof.
• All-Inclusive - Be yourself. That's who we're hiring. Our culture celebrates and supports the difference that makes each of us unique. It's how we build better products for the world...and career growth for you.