WIC Clerk - WIC Program - Full Time/Days - Req#2117973089

Brief Description

Job Objective: The WIC Clerk performs clerical duties in the WIC clinic including, greeting participants, answering phone calls, and issuing WIC Food Benefits.

Duties and Responsibilities

• Interact with WIC participants in a courteous and professional manner.
• Greet participants in a friendly manner using a professional tone of voice.
• Answer phone calls using a friendly/helpful tone of voice.
• Be flexible when finding alternate appointments for participants.
• Provide new participant orientation classes.
• Follow WIC Program policies and procedures for screening applicants/participants.
• Evaluate applicants/participants income according to California WIC Program guidelines.
• Mail/give correct paperwork for subsequent WIC appointment.
• Issue Food Benefits according to WIC Program guidelines.
• Ask all WIC WISE questions related to the food prescription.
• Issue food benefits card.
• Reissue lost/stolen food benefits card.
• Make the correct appointment in the correct clinic for the participant.
• Enter all data into WIC WISE correctly.
• Navigate WIC WISE system. Access appropriate screens in WIC WISE to facilitate participant screening.
• Document appropriate notes/alerts as needed.
• Read all notes/alerts and take appropriate action.
• Place and remove holds/alerts correctly.

Non-Essential Duties

• Clean electric breast pumps.
• Stock desks with supplies.
• Make packets for appointments.
• Make copies of participant handouts.
• Update participant information boards.
• Restock classrooms with participant handouts.
• Oversee outreach activities as needed.
• Rotate/cover WIC clinics depending on staffing.

Knowledge, Skills and Abilities

• Excellent knowledge of the California WIC Program policies and procedures.
• Excellent customer service skills.
• Excellent command of the English Language.
• Spanish speaking (preferred).

Education and Experience

• High School Diploma.
• Customer service experience preferred.
• Office experience preferred.
• Experience working with the public preferred.

Licensure and/or Certifications

• California driver's license and current car insurance.

AVMC Values

• Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
• Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
• Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone.
• Success is about the whole team.
• Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
• Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
• Initiative & Innovation – Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.
• Tenderness & Compassion – We have genuine empathy, show kindness, and encourage and advocate for each other.

AVMC Conduct/Compliance Expectations

• Ability to adhere with AVMC Attendance and Punctuality Policy.
• Ability to adhere with AVMC Leaves of Absence Policy.
• Ability to adhere with AVMC Paid Time Off (PTO) Policy.
• Ability to adhere to the department dress code.
• Ability to organize work and establish priorities.
• Ability to expand on own initiative in performance of duties.
• Skill and ability to follow the telephone etiquette/standards.
• Ability to function effectively under pressure and meet time parameters.
• Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff.
• Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVMC.
• Ability to maintain the confidentiality of patient, hospital and department information.
• Ability to adhere to safety rules and regulations.
• Safely and effectively uses all equipment necessary to carry out duties.
• Ability to interpret and function under hospital and department policies and procedures.
• Conforms with required and appropriate accreditation and regulatory requirements.
• Conforms with and supports hospital quality assurance and improvement guidelines.
• Ability to participate effectively in department and hospital staff education.
• Display a willingness to work as a team player.
• Ability to give and support the highest level of patient/customer satisfaction at all times.
• Supports and adheres to the values and mission statement established by the AVMC Board of Directors.
• Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
• Ability to follow the Code of Conduct.

Physical Requirements and Working Conditions

• Must be able to stand and walk for most of the day.
• Must be able to function in a noisy crowded environment.
• Must be able to carry 15 pounds for short distances.
• Must be able to work schedule required by the needs of the WIC Program.