Whole Health Coach--Bilingual Spanish/English

Vera Whole Health is seeking a proactive and compassionate National Board-Certified Health and Wellness Coach (NBC-HWC) to deliver personalized, evidence-based virtual coaching. This role supports members in achieving lasting behavior change, navigating healthcare resources, and meeting personal wellness goals as part of an integrated care team.

Responsibilities

• Conduct 30-minute, personalized 1-on-1 coaching sessions using motivational interviewing and evidence-based behavior change strategies to surface intrinsic motivation and co-create actionable SMART goals.
• Facilitate engaging group coaching sessions and workshops to expand support networks and increase member participation.
• Provide ongoing accountability, evaluate progress, and adapt strategies over time to drive long-term member success.
• Administer appropriate screening tools and health measurements within scope of practice.
• Maintain thorough and timely clinical documentation for each visit, providing members with customized care plans.
• Partner with care managers, registered dietitians, and providers within structured weight management programs.
• Serve as the subject matter expert in behavior change, providing insights and support to the broader multidisciplinary care team.
• Understand individual health conditions and trend data to guide members to the appropriate level of care and help eliminate barriers to health.
• Connect members with digital health tools, health plan benefits, employer wellness initiatives, and community resources.
• Resolve member concerns with empathy, ownership, and professionalism.
• Conduct proactive outreach calls to re-engage members and track ongoing participation.
• Manage scheduling, appointment coordination, and follow-ups to maintain an active member panel.
• Participate in targeted wellness campaigns, incentive programs, and client events.
• Strictly adhere to the NBHWC Code of Ethics, HIPAA, PHI/PII protection protocols, and IT security standards.
• Maintain a dedicated, private, and professional workspace for virtual visits.
• Escalate clinical or technical concerns promptly according to standard operating protocols.
• Actively engage in quality assurance reviews, call audits, and routine feedback to continuously elevate service standards.
• Perform additional duties as assigned to support evolving organizational needs.

Requirements

• National Board-Certified Health and Wellness Coach (NBC-HWC) credential.
• Bachelor’s degree in Health Science, Kinesiology, Nutrition, Psychology, or a related field.
• 2+ years of health coaching experience, preferably within a clinical, healthcare, or digital health environment.
• Bilingual English/Spanish or multilingual fluency.
• Experience with weight management.

Preferred Qualifications

• Certified Diabetes Prevention Program (DPP) Lifestyle Coach.
• Experience working with patients on GLP-1s.
• Experience delivering care via telehealth or working within a remote team structure.
• Strong baseline knowledge distinguishing the clinical boundaries between health coaching, health education, and behavioral health/therapy.
• Proven customer service excellence with a track record of driving patient engagement and retention.
• Technical proficiency with Electronic Medical Record (EMR) systems, Salesforce, and Google Workspace.

Skills

• Communication: Exceptional verbal and written communication skills with a professional, empathetic demeanor.
• Organization: Strong caseload management, multitasking, and acute attention to detail.
• Adaptability: Agile and resilient in a fast-paced environment; open to evolving workflows and continuous feedback.
• Flexibility: Willingness to adjust working hours based on member, company, and client availability needs.

Working Conditions

• Stationary Work: Prolonged periods of sitting or standing at a desk.
• Technology Usage: Extensive daily time spent using a computer, headset, phone, and video conferencing tools.
• Sensory/Manual Requirements: Manual dexterity for typing and computer entry; corrected vision, hearing, and speech within normal ranges.

Schedule

Monday–Friday, 8 am–5 pm PST. This is a remote position that can be based anywhere within the United States.

Pay

The anticipated base salary range for this position is $26.62 to $39.93 per hour. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.