Wheelchair Dispatcher - AK Airlines Mobility Services (Pay DOE) - Anchorage, AK

Responsibilities

• Receive and prioritize wheelchair service requests from airlines, gate agents, ticket counters, and airport personnel
• Dispatch wheelchair attendants to assigned locations using radio, phone, or dispatch software
• Maintain clear and professional communication with attendants and airline staff
• Monitor service timelines to ensure prompt pickup and delivery of passengers
• Track staff locations, availability, and workload to optimize coverage across terminals
• Update service statuses and passenger information in dispatch systems as required
• Cookice assistance for connecting passengers and tight turnaround situations
• Coordinate assistance for connecting passengers and tight turnaround situations
• Respond quickly to urgent or high-priority requests
• Document incidents, delays, or service issues according to company policies
• Provide customer service support when needed
• Ensure compliance with airport security regulations and company policies
• Aid supervisors with staffing coordination during peak periods
• Maintain confidentiality of passenger information
• Occasionally perform other duties pertinent to the department or unit's success

Qualifications

• A high school diploma or GED equivalent
• Ability to lift and/or move up to 50 pounds as part of routine duties and assist with transfers and maneuvering passengers weighing up to 350 pounds
• Excellent organizational and problem-solving skills
• Basic computer skills and ability to learn dispatch software
• Fluency in speaking, reading, and writing English
• Ability to pass SIDA Badge test, including an assessment of airport security protocols, access control procedures, and safety regulations
• Ability to obtain an Alaska AOA Badge
• Successfully pass an FBI fingerprint-based background check
• Complete and pass a TSA Security Threat Assessment (STA)
• No outstanding warrants or ability to provide documentation of their resolution