Seasonal Mobility Assistance Specialist, FT/PT ($15.25/HR) MAY-SEPETEMBER - AK Airlines - Anchorage, AK

Responsibilities

• Aid and transport passengers requiring wheelchair assistance through arrival and check-in processes, to/from assigned gates, and within the terminal and aircraft.
• Assist wheelchair passengers with their carry-on bags, assisted devices, and checked luggage.
• Operate mobility equipment safely and in accordance with company procedures and airport regulations.
• Greet passengers in a friendly and courteous manner.
• Provide proactive, empathetic, and professional support, including navigation and wayfinding throughout the terminal.
• Maintain awareness of passengers' needs, such as pace, seating, and comfort, while ensuring privacy and dignity.
• Communicate clearly with passengers and coordinate with teams (airlines, concierge, security, and ground transportation) to ensure smooth arrivals, connections, and departures.
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivered to passengers upon arrival.
• Maintain a positive, injury-free work environment by following proper lifting and maneuvering techniques and using assistive devices as trained.

Qualifications

• Able to lift and/or move up to 50 pounds as part of routine duties and capable of assisting with transfers and maneuvering passengers weighing up to 350 pounds.
• Strong communication and interpersonal skills; ability to interact respectfully with passengers from diverse backgrounds.
• Available to work a flexible schedule with overtime when required.
• Able to work effectively with a minimum of supervision or support.
• Fluency in speaking, reading, and writing English.
• Ability to pass SIDA Badge test, which includes an assessment of knowledge related to airport security protocols, access control procedures, and safety regulations in secure and restricted areas.
• Ability to obtain an Alaska AOA Badge.
• Successfully pass an FBI fingerprint-based background check.
• Complete and pass a TSA Security Threat Assessment (STA).
• No outstanding warrants or able to provide documentation of their resolution.