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Jobs · Information Technology · Washington

What-Comm Public Safety Telecommunicator (Dispatcher)

City of Bellingham · Bellingham, WA · 2 mo ago
Information Technology$33.13–$39.55/hrFull-time

About the role

A confident, enthusiastic, and motivated individual is needed to make a difference in the community. The role involves performing meaningful work in a supportive team environment. Previous public or call center experience is beneficial.

Responsibilities

  • Receive and prioritize reports from the public to appropriate jurisdictions.
  • Accurately document emergency reports into a computer terminal using CAD software.
  • Develop and maintain familiarity with major roads, local businesses, and geographic features.
  • Control calls using de-escalation techniques and clear, effective verbal communication.
  • Maintain a calm demeanor under chaotic and stressful circumstances.
  • Relay incident information and dispatch appropriate police personnel to the scene.
  • Retrieve and evaluate information from multiple databases.
  • Contact and update status of field units according to established procedures.
  • Communicate with various resources as requested by field units.
  • Generate routine reports and manage chain of custody for records.

Requirements

  • Experience in a position with intensive public contact.
  • Keyboard entry skills at a minimum of 40 wpm net.
  • Previous experience in public safety dispatching preferred.
  • Working knowledge of the geography of Whatcom County.

Qualifications

  • Successful completion of the initial training period and demonstrated proficiency in performing the call receiving function independently.

Skills

  • Decision making
  • Problem solving
  • Conflict resolution
  • Public speaking
  • Computer software
  • Multi-line phone systems
  • Geographic knowledge

Benefits

  • 8 hours of Holiday Pay
  • 2.5 times the regular rate of pay for overtime hours worked on designated holidays
  • Shift Differential for hours worked between 2:00 pm and 6:00 am
  • Up to 1.5% matching deferred compensation contribution
  • 3% Master Dispatcher premium after seven years of service
  • Protected bid leave time

Pay

  • $31.55/hr - What-Comm Telecommunicator-in-Training
  • $33.13/hr - $39.55/hr - What-Comm Telecommunicator II (fully trained)

Schedule

  • Rotating shifts covering 24 hours a day, seven days a week, including holidays.
  • Mandatory overtime.

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