WGL - Inside Sales Representative

Responsibilities

• Respond to inquiries from customers, contractors, dealers, and employees regarding the availability of natural gas service for residential conversions, light commercial projects, and other assigned opportunities.
• Provide information on natural gas products, sales programs, equipment options, sales requirements, and sales processes.
• Explain the responsibilities of plumbing, HVAC, and underground contractors related to gas service and meter installations.
• Conduct outbound calls to prospective and existing customers to promote and facilitate natural gas conversions, products, services, and rebate programs.
• Assist customers with gas service applications, installation requirements, equipment options, and associated costs.
• Act as a customer advocate throughout the new business process by proactively tracking projects, resolving concerns, and ensuring a positive customer experience.
• Monitor project progress and coordinate follow-up activities with internal teams, contractors, and customers to ensure timely processing of applications and installation of facilities.
• Create and maintain new business projects using systems such as OpenGrid360 and Salesforce to support cost estimates, infrastructure installations, and customer account management.
• Review project documentation, site plans, and related materials for accuracy and completeness to prevent delays and ensure compliance with requirements.
• Generate and review reports to prioritize workload and maintain project timelines.
• Work independently to discuss and recommend appropriate gas service installation solutions based on customer needs and company guidelines.
• Maintain a current knowledge of company policies, procedures, products, services, tariffs, and jurisdictional regulations.
• Accurately research and respond to customer inquiries using company records and computer-based systems.
• Resolve customer concerns related to natural gas conversions, products, and services while maintaining positive business relationships.
• Document customer interactions and enter information into company databases to support reporting and operational requirements.
• Utilize strong communication and information-gathering skills to ensure accuracy, reduce callbacks, and minimize delays in the sales process.
• Support shift work requirements as needed.

Qualifications

Education and Experience

Candidates must meet one of the following qualifications:

• Bachelor's degree in Business Administration or a related field and a minimum of one (1) year of inside or outside sales experience; OR
• Associate degree in Business Administration or a related field and three (3) years of inside or outside sales experience; OR
• High school diploma or GED and five (5) years of inside or outside sales experience; OR
• Equivalent experience in telephone sales or high-volume, product-focused customer service centric environment may be considered in place of sales experience.

Required Qualifications

• Successful completion of a Writing Skills Evaluation Assessment.
• Demonstrated sales and customer service skills with the ability to support company growth and customer satisfaction objectives.
• Strong verbal and written communication skills.
• Proven ability to accurately gather, interpret, and document customer information.
• Strong interpersonal skills and sound judgment when working within established guidelines and procedures.
• Proficiency with Microsoft Office applications.
• Ability to effectively manage multiple priorities and maintain attention to detail in a fast-paced environment.

Preferred Qualifications

• Basic knowledge of natural gas equipment installation and operation.
• Familiarity with OpenGrid360, SAP, Salesforce, ESRI Polaris, or similar utility systems.
• Knowledge of plumbing and natural gas OM codes and regulations.
• Understanding of natural gas and electrical appliance operation, gas line installation practices, and related industry standards.

Additional Requirements

• Ability to work shifts as required.
• Union: Yes — Bargaining Unit/Local: Office and Professional Employees International Union, Local No. 2.
• Rate Classification: Grade 6A — $30.84 per hour, per the Collective Bargaining Agreement.
• Number of Positions Available: 1.
• Current union members will receive priority on these vacancies, per the Collective Bargaining Agreement.

Benefits

AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching, and a wide array of benefits. Benefits include medical, dental, and vision coverage designed to help you and your family stay healthy, plus paid time off (PTO) to balance the demands of work and personal life. Available benefits vary depending upon the specifics of the role.