WFS Administrative & Payee Support Specialist

Closes: 8/23/26 – Colville, WA – Full-time/Hourly

About the role

This entry-level position provides support to Workforce & Family Services (WFS) programs. Tasks include first point of contact for homeless inquiries/appointments; appointment scheduling; and customer service for internal and external consumers. Provide administrative representative payee services, ensuring funds are distributed correctly, and records are properly maintained. Must pass credit and background check.

Responsibilities

• Provide information regarding eligibility and program services for WFS programs to both phone and face-to-face inquiries.
• Operate office equipment and use computers for spreadsheets, word processing, database management, and other applications.
• Greet and direct visitors/participants and inquiry phone calls to appropriate staff.
• When applicable, provide information regarding eligibility of WFS programs and community resources via phone or walk-in inquiries.
• Review participant records in electronic case management database for completeness for monthly Quality Assurance per pre-determined procedure. Provide follow-up to ensure record integrity.
• Work with persons with disabilities and/or disadvantages and, when instructed, provide guidance and assistance.
• Attend and actively participate in offered trainings, including but not limited to de-escalation, diversion, and rapid resolution techniques.
• Provide services within scope of work, as directed by supervisors.
• Establish and maintain good working relationships with participants, referring agencies, and other program partners.
• Stay informed of all state and federal laws affecting the organization and the people it serves.
• Distribute funds in accordance with representative payee plan in order to accommodate the primary needs of housing, essential needs, and secondary personal needs, with remaining funds dispersed to the clients on a needs basis.
• Conduct intake interviews with new clients, completing necessary paperwork.
• Maintain a file on each payee containing representative payee information forms, agreement forms, expenditure forms, and other pertinent information.
• Maintain and tally check register for each client file, providing Accounting department with accurate records at the end of each month.
• Prepare and distribute checks to each client.
• Keep accurate records of all checks received and all checks issued to clients.
• Contact creditors (utility companies, medical services, landlords, etc.) to set up payment plans for payees.
• Assist with the Social Security Administration reports, detailing how payees' funds were distributed over a specified period of time.
• Communicate with other agencies providing information when needed to assist the client to procure energy assistance and other available community assistance.
• Must not contribute to or create a real or perceived conflict of interest surrounding clients or client accounts.
• Adhere to HIPAA regulations, company policies, and procedures regarding the same.
• Work collaboratively with WFS to provide participant services.
• Follow all policies, procedures, and directives of Goodwill Industries of the Inland Northwest assuring safety of personnel or property.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with and promote good safety practices.
• Maintain an orderly work area.
• Comply with all health, safety, and fire standards and all local, state, and federal regulations (WISHA and OSHA).
• Other duties as assigned.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Pay

$19.00 per hour

Benefits

Employment benefits available. See https://discovergoodwill.org/benefits/ for details.