West Service Scheduler Role

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories.

About the role

The Field Service Coordinator is a key operational role responsible for ensuring efficient, high-quality service delivery in a fast-paced, technically complex environment. This position manages all incoming service requests for Protective Packaging Equipment, both on-demand and scheduled, and serves as the central hub for deploying field Technical Service Representatives. Using ServiceMax and SAP, the coordinator creates, prioritizes, schedules, and manages work orders while aligning closely with customers, distributors, sales teams, service leadership, and field technicians. The role requires strong situational awareness, sound judgment, and the ability to balance immediate customer needs with broader operational priorities.

Responsibilities

• Coordinate and schedule field service technicians for installations, preventive maintenance, and emergency repairs on packaging equipment.
• Monitor technician availability, travel logistics, parts availability, and workload to optimize scheduling efficiency and cost effectiveness.
• Create and schedule service work orders in ServiceMax.
• Proactively communicate with customers by providing clear, professional, and timely updates on service dates, arrival windows, expectations, delays, and resolutions.
• Coordinate cross-functionally with Shipping & Receiving, Quality, Credit, Sales, Parts, Master Data, and other teams to resolve field issues, support service execution, and facilitate internal escalations as needed.
• Conduct follow-ups to confirm service satisfaction and identify additional service opportunities.
• Schedule secondary tasks with field service representatives, such as service estimates and creating advanced maintenance program quotes.
• Participate in and help facilitate weekly regional sales and service team meetings, sharing cross-functional information and collaborating.
• Act as a backup to other Field Service Coordinators when needed.
• Build and maintain strong, professional relationships with Sealed Air customers, distributors, and internal teams.

Requirements

• Associate's degree or equivalent experience required.
• 4-6 years’ experience working in a field service group, dispatching, scheduling, or a combination thereof, preferably in industrial equipment, automation, or manufacturing environments.
• Experience in an application-centric field service scheduling tool, module, or software, such as ServiceMax Dispatch Console or Service Board, preferred.
• Experience with SAP ERP or similar.
• Strong problem-solving and analytical skills.
• Strong organizational skills and the ability to manage multiple priorities under tight deadlines.
• Strong computer skills, including Microsoft Outlook, Excel, and Word.
• A problem-solving mindset with the ability to adapt quickly to changing situations.
• Familiarity with packaging machinery or industrial automation is a plus.
• Bilingual (verbal and written) in Spanish and English is a plus.

Pay

Salary Range: $46,800 - $77,050. The range disclosed complies with applicable state and local pay transparency laws. Offers within this range will be determined by considering relevant factors including education, experience, and internal alignment. This position may also be eligible for annual performance bonuses and other incentive programs.

Benefits

Sealed Air offers a competitive benefits package that includes health, dental, vision, 401(k), paid time off, and other benefits designed to promote well-being.